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Job Description

Reports To: Regional customer experience Manager

Division: Abbott Diagnostics Division

Job Summary

• Acquisition and sales specialist teams, Value Expansion Representative, Area/ Regional Marketing, Customer Support Center and Technical Service, Finance
• Actions required to ensure analytical turnaround time for their assigned accounts
• Account management

Core Job Responsibilities

Retention Rate:

• Ensure instrument analytical turnaround time (uptime/repair/maintenance)
• Conduct customer business review (KPI reviews)
• Manage customer relationships and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes)
• Identify customer training requirements
• Coach customers and share knowledge (education)
• Identify and resolve customer pain points (troubleshooting)
• Replenish and control inventory
• Build image and brand in eyes of the customer
• “Sell” or reinforce Abbott’s total solution value offering
• Collect and transmit VOC (Voice of Customer)

Job Family: SalesForce     

Work Shift: Standard

Travel: Yes, 100 % of the Time     

Significant Work Activities: Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)