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About Accenture

Accenture is a global professional services company with leading digital, cloud, and security capabilities. Combining unmatched experience and specialized skills across over 40 industries, Accenture offers Strategy and Consulting, Technology, and Operations services powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. 

Your role

The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. As an associate :

• Your primary interaction is within your own team and your direct supervisor
• You will be aligned with the Accenture Customer Support vertical and help them in managing/ resolving customer queries, handling escalations and complaints of dissatisfied customers & giving the best resolutions.
• You will also be responsible for closing the faults and complaints within SLAs.
• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
• In this role, you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• This role may require you to work rotational shifts

Training & development 

The world is at your fingertips with unlimited access to leading mobile-friendly online training curated by Accenture subject matter experts to help you advance at every level of your career. You can advance your skills through state-of-the-art offerings that directly tie virtual learning to your real-world career.

Benefits

In addition to competitive salary other benefits include:

• Apprenticeship Program
• Child Care
• Employee Assistance Program
• Gymnasium
• Health Insurance
• International Relocation
• Job Training
• Soft Skill Training
• Vacation & Paid Time Off
• Work From Home

Career progression

Accenture has various programs for  Associates to hone their skills and become more versatile, agile, and future-ready. Accenture also has curated career paths for entry-level professionals/graduates joining different roles.

Work-life balance

Balance your work and personal life with a range of workplace options and innovative tools that help you stay connected globally. Accenture provides job-sharing opportunities, part-time and flex-time schedules, working from a location other than a designated place, and client-side flexibility.

Culture & vibe

Be your best every day in a workplace culture that helps drive innovation in everything you do. Accenture's purpose is to deliver on the promise of technology and human ingenuity and commitment to its people, clients, and communities to accelerate equality for all, creating an environment that unleashes innovation, allowing people to perform at their very best and underpinning a culture in which everyone feels they have an equal opportunity to belong and build a career.

About you

• Any Graduation
• Ability to work well in a team
• Adaptable and flexible
• Agility for quick learning
• Commitment to Quality
• Written and verbal communication

How to apply

To apply for this role, just click on the "Apply on employer site" button, which navigates to the career section where the application can be filled and submitted