Customer Contact Communications New Associate null

Your role

What would you do?

You will be aligned with the Customer Support vertical and help them in managing/resolving customers' queries, handling escalations and complaints of dissatisfied customers & giving the best resolutions. You will also be responsible for closing the faults and complaints within SLAs. Customer communications are interactions between customers and businesses using various channels spanning digital and in-person touchpoints. Customer communications can happen over the phone, via text, over chat, or face-to-face.

Roles and responsibilities

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your own team and your direct supervisor
• In this role, you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts

About you

A candidate who is good in email and chat processes, and who is good in typing is preferred here. 

What Accenture is looking for

• Ability to manage multiple stakeholders
• Ability to perform under pressure
• Problem-solving skills
• Strong analytical skills
• Written and verbal communication

Qualifications

• Any Graduation

Benefits

As a part Accenture, they may offer you the following benefits:

• Competitive base pay
• Bonus programs reward for your achievements and contributions
• Discounts on various retail offerings
• Medical, dental and vision coverage
• Wellness programs
• Life insurance
• Parental leave
• Paid time off and holidays
• Flexible work arrangements

Training & development

Accenture invests in learning and professional development, offering over 40 million training hours annually. Their extensive programs include specialized certifications, deep-tech training, workshops, and innovative formats like virtual reality and online games. Employees have access to a broad range of learning resources from leading experts and prestigious universities, ensuring they continuously enhance their skills and knowledge.

To know more about what it is like to work at Accenture, watch this video:

Career progression

They are dedicated to advancing employees' careers by providing unlimited access to online training and specialized development programs. With a focus on neuroscience-based learning principles and real-world application, employees can enhance their skills and readiness for new roles, leveraging state-of-the-art educational resources and academic partnerships to follow their career aspirations.

Sources

The following sources were used in researching this page:

• accenture.com/in-en/careers/life-at-accenture/training-counseling
• accenture.com/us-en/careers/local/total-rewards
• youtube.com/accenture