Customer Service New Associate null

Your role

The candidate will join the Customer Support vertical, where they will manage and resolve customer queries, handle escalations and complaints, and ensure timely resolutions within SLAs. This role, aligned with the Service Desk Voice Support team, involves daily operations and maintaining service levels while addressing disputes. Responsibilities include reviewing, diagnosing, and troubleshooting customer incidents, and managing unplanned service interruptions to restore normal operations promptly. Strong communication skills and an understanding of customer support metrics are crucial for success in this role.

Roles and responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work rotational shifts

About you

What Accenture requires?

• Adaptable and flexible
• Ability to perform under pressure
• Written and verbal communication
• Ability to work well in a team
• Agility for quick learning

Skill required:  Voice – Service Desk Voice Support

Designation: Customer Service New Associate

Qualifications: Any Graduation
Years of Experience: 0 to 1 years

Benefits

If you join as a full-time employee, you will have access to the following:

• Financial and Health wellbeing
• Paid Time Off
• Mental and Physical wellbeing
• Employee Assistance Program
• Professional Development Program

Training and development

Accenture invests in continuous learning and professional development programs. Depending on your role and goals, you'll gain access to specialized certifications, advanced tech training, workshops, online games, hackathons, and virtual reality experiences. Accenture's continuous learning opportunities include mobile-friendly online training designed by subject matter experts. These programs support a broad spectrum of functions and industries, offering comprehensive skill development and career advancement to help professionals continuously improve their abilities and achieve their career aspirations.

Career progression

At Accenture, employees are given the chance to advance their careers by addressing a range of challenges across different industries and influencing global progress. Continuous learning opportunities are available to enhance and expand skills in high-demand areas, supporting personal responsibility for growth and development. The company’s inclusive and innovative culture motivates individuals to achieve their full potential and excel authentically.

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Source

The following sources were used in researching this page:

• accenture.com/in-en/careers/local/benefits
• accenture.com/in-en/careers/life-at-accenture/learning-development
• accenture.com/in-en/careers/life-at-accenture/working-here
• accenture.com/in-en/careers/explore-careers/career-areas
• youtube.com