Associate-Inside Sales Graduate null

About the role

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology, and Operations services - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com

What would you do?

Intelligent Sales and Customer Operations provides an end-to-end, integrated, seamless solution across marketing, sales, and service. The solutions enable clients to drive sustainable growth by enhancing their capabilities to deliver consistent, hyper-relevant experiences across the customer lifecycle.

In the Inside Sales team, you will provide support for lead/opportunity generation: conduct calls / send emails / to connect via social media to generate leads, schedule "first meetings" for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.

The customer Growth & Experience Strategy team analyzes customer segments/profiles, end-to-end customer experience, key levers, ROI, & market trends to identify opportunities for customer acquisition, retention, and growth. The team generates new/shapes existing customer propositions on services/products, pricing, marketing and delivery; service experiences & treatments, channels; recognizing & rewarding loyalty; customer engagement through different journeys, and engagement lifecycle.

We are looking for individuals who have the following skillset

• Problem-solving skills
• Agility for quick learning
• Written and verbal communication
• Collaboration and interpersonal skills

Roles And Responsibilities

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your team and direct supervisor
• You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work
• You will need to be well versed with basic statistics and terms involved in the day to day business and use them while discussing with stakeholders
• You will be required to help in the overall team's workload by managing your deliverables and helping the team when required
• You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
• Please note this role may require you to work in rotational shifts.

Skill required: Inside Sales - Customer Growth and Experience Strategy
Designation: Associate
Job Location: Chennai
Qualifications: Any Graduation
Years of Experience: 1-3 years