New Associate - Social Media Analytics null

About Accenture

Accenture is a global professional services company with leading digital, cloud and security capabilities. Combining unmatched experience and specialised skills across more than 40 industries, Accenture offers Strategy and Consulting, Technology and Operations services powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. 

Your role

Your role will be working as a part of the Social Media Analytics team which monitors and analyzes Social Media activities, including opportunity analysis & initiatives definition, roadmap formulation & vendor selection, social intelligence technologies, business intelligence, and service set-up & management. You will be working on Social Media Monitoring & Analytics where you will be monitoring and analyzing Social Media activities, including opportunity analysis & initiatives definition, roadmap formulation & vendor selection, social intelligence technologies, business intelligence, and service set-up & management.

Responsibilities:

• Ensure that every customer derives the most value possible from the platform leading to retention and business expansion.
• Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges.
• Act as day-to-day contact for stakeholders.
• Manage and optimize the configuration of on-boarded platform users, to ensure their continued success with the platform.
• Identify platform gaps, and optimization opportunities designing and configuring the appropriate solutions, so that client expectations regarding platform use cases and functionalities are fulfilled.
• Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.
• Proactively identify opportunities to improve operational efficiencies
• Provide ongoing training support and ad hoc training sessions to ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionalities.
• Actively make sure that you are knowledgeable on all modules of the CXM platform.
• Maintain platform relevancy according to changes in business needs.

Training, development & rotations

Accenture provides various opportunities for its employees to improve and grow while working for the company’s mission. Accenture is committed to offering opportunities to acquire new skills and strengthen their readiness to advance into new roles, such as, an employee is encouraged to develop one’s learning plan, based on mutually identified competency gaps, in present and aspired job career path. Advance your skills through state-of-the-art offerings that tie virtual learning directly back to your real-world career. Constant learning, growing and becoming a better version of yourself. Job rotation programs are designed to reignite and broaden your work experience.

Salary & benefits

The annual salary for this role can range from INR 2.0 Lakhs to INR 3.0 Lakhs (Source: AmbitionBox).  They provide the following benefits

Benefits:

• Apprenticeship Program
• Child Care
• Employee Assistance Program
• Gymnasium
• Health Insurance
• International Relocation
• Job Training
• Soft Skill Training
• Vacation & Paid Time Off
• Work From Home

Career progression

By working with Accenture, one gains invaluable experience. Advancement is contingent on several factors including one’s performance and relationship with the supervisor or manager. One does get promoted for doing well at work and building a "dependency." There are plenty of chances to earn certifications in popular courses like AWS/Azure, etc. And the pay rises steadily throughout the year, and even more so after promotions.

Work-life balance

Work days are usually from Monday to Friday. Accenture provides a hybrid working option with flexible work timings. Good platform to learn about multitasking. Balance your work and personal life with a range of workplace options and innovative tools that help you stay connected globally.

Culture & vibe

Accenture has a diverse and inclusive culture. Being a global organisation, the company gives an open environment to employees from different backgrounds. On the whole, Accenture encourages an environment of safety, security and flexibility while maintaining the principles of honesty and integrity.

About you

To apply for this position, you must have:

• Social Media Analytics
• Social Media Monitoring & Analytics
• Exposure to ticketing tools
• Ability to work well in a team
• Adaptable and flexible
• Agility for quick learning
• Commitment to Quality
• Affinity to learn new technologies 

Qualifications:

• Any Graduation

Experience: 

• 0 to 3 years

How to apply

To apply for this role, just click on the "Apply on employer site" button, which navigates to the career section where the application can be filled out and submitted.