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About ACKO

ACKO is a general insurance company started in 2016 as India’s first digital insurer and is currently the fastest-growing insurance company in the country. It has revved up insurance with technology and given it a striking makeover—and has taken it online, wiped out much of the paperwork associated with it, created products that are a cut above the ho-hum, and sold them to over 50 million unique customers.

Your role

Responsibilities:

• Ask detailed questions and capture all relevant points regarding customer health to help the underwriting team decide on issuing or rejecting the proposal for policy issuance.
• Clarify any questions with respect to medical checkups and any other queries that the customer may have wrt the purchase journey
• Coordination with multiple stakeholders on a daily basis to understand the pain points and provide immediate effective resolution
• Ensure standardization of medical decisions across the team.
•  Ensure legal compliance by following company policies, procedures, guidelines, and IRDA regulations.
• Maintains quality customer service by following customer service practices; and responding to customer inquiries. 
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. 

Training, & development 

The Employee Onboarding process starts with an orientation session, to learn about the company's culture, mission, and values. Followed by training which may include not only job-specific skills but also company-wide functions.Focusing on continuous improvement of staff knowledge, capabilities, and skills.

Benefits

AKCO offers exciting work with lots of perks:

• Insurance, healthcare, and wellness
• Healthy work-life harmony
• Community and engagement
• Childcare support and parental leave
• Great learning and development.

Career progression

ACKO has clear and transparent career paths, learning and development opportunities, regular feedback and performance reviews, internal promotions, and inclusive practices are crucial factors for employees when evaluating their career growth potential within an organization.

Work-life balance

They are committed to nurturing both physical and emotional growth, as they understand the significant impact it has on productivity and employee retention. Their work environment is welcoming and promotes diversity, making it one of the top in the industry. Generally, work days span from Monday to Friday, offering flexibility in scheduling.

Culture & vibe

Acko has a friendly and vibrant work environment with several programs to ensure staff motivation and healthy working conditions. They have a dynamic team of colleagues who are passionate about innovating and disrupting the insurance industry in India. It allows being part of an early-stage potential start-up. Independence and ownership in both design and execution where conceptualization to execution cycle is in weeks and not in months. The company has a good platform to work with senior stakeholders to drive multiple strategic initiatives.

About you

• A medico insurance professional who has sound medical and insurance regulations knowledge. Must be well-versed with the current medical management protocols. 
• Should have strong Communication skills conviction to get things done, an extremely good team player who can coordinate with multiple stakeholders, and has a complete understanding of the health insurance, personal accident, and other benefit claims domain.
•  Must have a strong analytical mind, and problem-solving attitude & must have a quality of building and managing teams. Having a sales mindset to explain the benefits of health insurance to the customers, clarify their doubts, and be able to pitch the right product for them Calling the customers and performing Tele MER to assess the medical condition of the customers. 
• Excellent communication - English and Hindi (additional languages such as Malayalam, Tamil, Telegu, and Kannada are good to have but not must-haves)

How to apply

To apply for this role, click on the "Apply on employer site" button below, which navigates to the career section where the application can be submitted directly.

Source

• Acko.com/group-health-insurance/employee-onboarding/
• Glassdoor.co.in/Reviews/ACKO-General-Insurance-Reviews-E1978357.htm