Associate Customer Care null

Job Description

About Us:

Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary, and quaternary healthcare through our hospitals, clinics, and pharmacies. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.” We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the “Aster”, “Medicare” and “Access” brands. 

Job Summary:

• To liaison between patients and various departments of the hospital for service requirements.
• To provide a periodical report to the manager on the patient complaints/feedback and action pending status.
• To support PR activity at other units of the hospital as and when needed.
• To maintain a cordial relationship with other departments and promote teamwork.
• To activity take part in the functions/celebrations organized by the hospital.
• To participate and contribute to department quality initiatives.
• To be aware of departments performance and objective
• To adhere to organization grooming standard
• To carry out data collection/support in data collection and record maintenance.
• To adhere to the safety norms of the hospital, and follow both patient, and staff safety rules.
• To ensure trained/oriented about the quality systems of the department and follow the training requirements of the organization and department.
• Adhere to all organizational policies.
• To perform any service-oriented job/task when assigned by the superior.
• To coordinate with internal and external teams and processes for the comfort of Patients
• Maintain and monitor discharge TAT for IP Patients.
• Support the manager in the implementation of new plans and innovation
• Participate in regular meetings, Training and briefings (6 average training hours to be maintained per month)
• To oversee OPD rooms readiness