Associate Outpatient Services null

Job Description

About Us:

Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary, and quaternary healthcare through our hospitals, clinics, and pharmacies. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.” We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the “Aster”, “Medicare” and “Access” brands. 

Key Responsibilities:

• To greet all the patients visiting the hospital.
• To do accurate registration and billing of customers to avoid duplications and to educate customers regarding one-time UHID no. generation and registration fee.
• To accurately collect and check cash in a fake note detector and submit it to the accounts as per the deadline.
• To book and reschedule appointments as per the availability of consultants
• To organize wheelchair/Stretcher for the patient and to escort the patient to Reception/ER/Investigations /Consultation Rooms/Pharmacy/Admission counter.
• Showing directions for consultation,investigations, and other areas and if it’s for admission handhold till admission desk
• To receive calls and answer phone calls in 3 rings or 30 seconds.
• Support the manager in the implementation of new plans and innovation.
• Participate in regular meetings, Training, and briefings (6 average training hours to be maintained per month)
• To adhere to OPD policies and procedures at all times  
• To know hospital facilities and consultants' visiting timings.
• To oversee OPD rooms readiness