Operation Operations Officer & Customer Service - Rural null

Job Description

About Retail Lending:

The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business Loans for Small Businesses and is also responsible for the rural lending business of the bank

About the Role:

The Operations officer is responsible for post-sanction processing of Farmer Funding, Commodity, B2B, MSME and Tractor loans, after verification of pre-sanction documents and loan agreements and dispatching varified files with proper system updation to Central storage, reconciliation with central team and managing the repayment instrument dispatch. The job holder is also responsible for ensuring internal and regulatory compliance and resolving customer service requests/complaints within stipulated TAT

Key Responsibilities

• Handle customer queries and provide appropriate solutions while maintaining high service standards
• Process loan documents submitted for account opening and ensure their subsequent disbursement
• Validate the submitted documents as per the bank’s process and policies
• Responsible for the dispatch of disbursed files, repayment instruments etc., to central storage post updating the same in the system
• Reply/revert on time for Concurrent audit queries and ensure that satisfactory audit ratings are obtained

Qualifications:

The optimal qualification for success on the job is:

• Graduation/ Post-Graduation from a recognized institute

Role Proficiencies:

For the successful execution of the job, the candidate should possess the following:

• Knowledge of Finacle/ other banking software
• Good communication (both written and verbal) and presentation skills
• Ability to handle pressure and meet deadlines
• High sales orientation to meet the sales targets consistently