About this opportunity
We are 'Dil Se Open'. Women, LGBTIQIA+, PwD candidates of all ages are encouraged to apply!
About Digital Business and Transformation:
The Digital Business and Transformation (DBAT) team builds new end-to-end customer propositions with an ambition of delivering new-age financial services directly to the customers. The DBAT team has invested in digital capabilities that include building the bank’s own engineering team, adapting new-age engineering practices, and building an API-centric architecture to improve customer experience, employee experience, and efficiencies.
About the Role
The product owner is responsible for partnering with the business teams and customer journey owners to increase digital adoption by on-ground teams and customers. The Product Owner drives the customer experience vision across the bank by translating the voice of the customer, industry trends, and strategic imperatives.
Key Responsibilities
- Responsible for the creative execution of the future and existing consumer journeys
- Implement efficient UX/UI processes by conducting usability study that helps the design team collaborate actively with Journey owners and engineers
- Connect with relevant stakeholders across banks functions like Operations, Risk, compliance, etc to design a best in class digital solution
- Comprehensively test the digital solution along with critical stakeholders and arrange for a sign-off
- Create campaigns and programs to increase digital adoption by customers
- Partner with the line of business to increase employee engagement, knowledge, and awareness of digital channels offerings.
- Responsible for project execution, including experience design and stakeholder management
Qualifications
- Graduate / Post-Graduate Degree from a recognized institute
- 2 years+ of experience as a digital product manager with a user-centered focus, preferably in a fast-paced start-up environment that runs in an agile manner.
Role Proficiency
- Knowledge about digital product development & life cycle management
- Customer-centric approach
- Strong communication, interpersonal, and techno-functional skill
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Ability to work across the organization
- Ability to work in cross-functional teams