2022 Associate - IT Support - New Delhi null

About the opportunity

What makes us a great place to work

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity, and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.  We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ, and parents.

WHAT YOU'LL DO

This position’s primary role is to service the IT support needs of our user base in a demanding results-oriented environment. This role is expected to deal with the majority of calls and emails to the Help Desk using a variety of problem-solving techniques while maintaining a high level of customer satisfaction. This person will learn support skills in a fast-paced, results-driven environment and be able to expand their technical ability across a range of software, hardware, and mobile platforms.

Responsibilities include

• Be Key contact for IT related problems and issues for Bain employees
• Take ownership from start to finish, troubleshoot and resolve hardware and software problems on computer systems and other supported hardware (mobile devices, phones, voicemail, projectors, etc.)
• Perform consistent follow-up with the user to ensure complete resolution and user satisfaction
• Maintain accurate inventory database, repair log, and activity log
• Escalate issues to senior team members or regional team members. Keeping ownership of the issues
• Proactively identify and complete TSG projects that add value to the department and/or our customers
• Enforce TSG guidelines and policies to ensure data integrity, system reliability, and data security while providing essential flexibility to end-users
• Build and deploy standard notebook and desktop computers
• Support Audio-Visual equipment (Projectors, Videoconference Units)
• Use Active Directory to create and manage user accounts and set permissions
• Develop best practices in the IT environment through experience sharing
• Coordinate off-site repairs with external vendors
• Participate in Global projects if requested
• Work with other TSG staff to test new applications and upgrades
• Provide off-hours, weekend, and holiday pager coverage as needed

ABOUT YOU

• Bachelor’s degree in Computer Science, Management Information Systems or related field, or an equivalent combination of education, training, and experience is required
• Excellent customer service skills are paramount to success in this position
• Empathy with the IT end-user experience
• Proactive service
• Results-oriented
• 2 years+ previous corporate experience strongly preferred
• Demonstrated interest and aptitude in technology and technical issues
• This is an entry-level position
• Proactive, confident, and self-motivated
• Strong time management and prioritization skills in a multi-tasking environment
• Ability to work well in a team environment
• Calm and clear thinking under pressure
• Aptitude for analytical problem resolution
• Ability to occasionally work extended hours, including evenings and weekends hours to meet project deadlines or resolve issues

ABOUT US

Bain & Company is a global consultancy that helps the world’s most ambitious change-makers define the future. Across 59 offices in 37 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest over $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today’s urgent challenges in education, racial equity and social justice, economic development, and the environment. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.