Company Profile:
Bain & Company is one of the top management consulting firms in the world.
NPS Prism is a cloud-based customer experience benchmarking service that provides actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey.
With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. Our customers use NPS benchmarks to propel their growth and outpace the competition.
Launched in 2019, NPS Prism has rapidly grown to a team of over 100, serving dozens of clients around the world, including clients in India.
Position Summary:
NPS Prism has experienced tremendous growth as a standalone software and data business over the past two years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build Bain’s largest startup and take NPS Prism into the future.
Prism India Hub Associate will work closely with the local Team Manager, NPS Prism Product Manager, General Manager, Bain Partners, and the Proprietary Data group to build and deliver a commercially successful product that spans core sectors across all regions.
Essential Functions:
- Independently owns the workstreams assigned to the individual and develops client-ready visualization dashboards using tools like Tableau with minimum guidance
- Works with multiple stakeholders, across instruments and workstreams to provide expertise in data management
- Provides tool based technical expertise to the junior team members when required
- Builds reusable capabilities that can be used by team members or across service lines
- Analyze the data using tools like Alteryx
- Design and execute new benchmarking survey instruments, including assessing data needs and designing the primary research surveys and sample specification
- Respond to onshore team/client questions around the data and insights
- Provide ongoing support for subscription customers, such as additional data cuts and responding to questions about the data/methodology
- Support commercialization efforts, including conducting analysis for proposals and conducting product demos with prospective clients
Qualifications:
- 2+ years of experience in areas related to Data Management, Business Intelligence or Business Analytics. Hands-on experience in managing end-to-end customer surveys, data analysis and visualizations
- Incumbent should be a graduate/post-graduate from the top-tier institute or have pursued a statistical/analytical course from a tier 1 university
Preferred:
- Concentration in a quantitative discipline such as Statistics, Mathematics, Engineering, Computer Science, Econometrics, Business Analytics, or Market Research is strongly preferred.
Knowledge, Skills and Abilities Required:
- Advanced knowledge of Tableau and Alteryx
- Exceptional analytic and technical skills, including knowledge of market research tools, data science and business intelligence tools,
- Experience explaining and performing a variety of statistical and data mining techniques
- Experience developing audience-right high-quality presentations
- Exceptional interpersonal and communication skills
- Proven self-starter (comfortable with what could be a remote team) with demonstrated problem solving and organizational skills