2022 Investigation Analyst - Chennai null

About the job role

Barclays is a British universal bank. We are diversified by business, different types of customers and clients, and geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations, and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework, and internal Barclays Policies and Policy Standards.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re career, or you need study time, or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

Please discuss this with the hiring manager if you would like some flexibility.

Introduction

• To manage a large and diverse team of Process Associates working towards pre-defined targets
• Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents.
• Assist the AVP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership.

What will you be doing?

• Process transactions by approved process and procedures, international regulations, and within pre-agreed service levels and with speed and accuracy
• Adhere to quality control discipline, procedures, and checks at all times.
• Knowledge about SWIFTS, IBAN, MT103, and MT202 instructions.
• Constantly work on the process improvement agenda and contribute with ideas as may be relevant to the betterment of the process

What We’re Looking For

• Minimum Qualification Graduate
• Minimum 2 years experience of payment operations with knowledge of Swift messages, currencies/cut-offs; payments routing knowledge; cover matching expertise
• Minimum experience of 3 years in the banking domain
• Should be able to communicate fluently
• Willingness to work in shifts
• Preferred candidate with an understanding of risk and control processes- can be forwarded to the next stage in absence of this

Skills That Will Help You In The Role

• Demonstrate experience in workflow/queues management
• Aptitude to work in a variable business environment, meeting tight deadlines and aggressive TAT
• Self-starter and self-motivated player, able to define the structure and prioritize work for self and team, if required.
• Ability to work with different geographies and quickly adapt to changes

Be More at Barclays

At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.