About the job role
Barclays is a British universal bank. We are diversified by business, different types of customers and clients, and geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations, and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework, and internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.
Introduction
Comply with Barclays Group Sanctions Policy to ensure compliance about customer screening and searching and cross-border payments screening.
To operate Barclay's sanctions screening solutions by identifying and dealing appropriately with sanctions requirements on a timely basis.
The job holder will have the authority to release payment messages across a variety of systems used by the department
What will you be doing?
Workflow Management (10 - 15%)
- Manage workflow and resources of the team, allocating FTE as appropriate and updating Team leader throughout the day
- Deal with complex queries referred by team members
- Conduct additional complex investigations on potential matches to support team members
- Production of management information
- Escalation of relevant matters to the MLRO and/or Head of Compliance
- Respond promptly to requests for information from Barclays Group or other applicable and relevant stakeholders
- Produce and file all relevant reports and audit requirements, including collation of MI
- Ensure work is processed by Service Level Agreements
Operational Support (60- 70%)
- Proactively identify errors and monitor quality by challenging decision making and providing feedback
- Provide trends analysis and design plus deliver subsequent training to relevant team members
- Responsible for managing procedural updates and annual sign-offs within the team. Ensuring the teams are set up to succeed.
- Will be the central point of contact for queries from QC and QA functions.
- Create training packs or how-to guides to improve processes and build knowledge within the team
- Responsible for marking accreditation alerts for processes
- Cover the team leader and their responsibilities when they are absent
- Support collaboration between teams in FCO
- Promote the awareness of Financial Crime Policies
- Respond positively to changing business circumstances and readily adapt behavior to maintain effective performance, questioning procedures and offering solutions.
Change Management (10 - 15%)
- Managing projects affecting the team and ensuring effective stakeholder management.
- Supporting the team to implement CI ideas across FCO.
- Responsible for all team engagement with Ops Readiness and Active Operations within FCO.
- Be the Point of Contact for any changes within the team.
- Ensuring continuous improvement across all of FCO
- Undertake governance for removal of tasks, which have no value-added.
- Responsible for developing procedures for any changes relating to systems or processes within the team.
What We’re Looking For
- Working knowledge of relevant operational areas which interface with this role.
- Proven knowledge of FCO as a whole.
- Will require a general awareness of the Bank.
- Previous experience of Lean methodology.
- Undertaken Lean training.
- Experience in continuous improvement
- Good understanding of Service Level Agreements and escalation procedures applicable to own area.
- Comprehensive knowledge of the Procedures relating to own area.
- General understanding of Risk Awareness/AML/Data Protection
- Detailed knowledge of payment formatting
- Advanced user of Microsoft Office, particularly Word, Outlook email, and Internet use.
- In-depth knowledge and application of Barclays Group Sanctions Policy.
- The ability to communicate at all levels
- The ability and knowledge to make risk-based decisions
- Accuracy and attention to detail
Skills That Will Help You In The Role
- Previous experience in an operational area
- Proven experience in the use of the various systems used within Global Payments
- Experience of working in a high-pressure customer service environment or a deadline-driven environment with Service Level Agreements and targets.
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.