Application Support null

Introduction:

• The Application Support Analyst will perform a critical role in Application & API Support with the responsibility to ensure stability, continuity, and availability of applications, in addition to providing rapid response and recovery. Technical support and Maintenance of the Business Services and Applications, reactive and proactive application support.

What will you be doing?

• Takes responsibility for technical solutions to incidents, and problems, reacting quickly and as necessary to live software errors to limit downtime and resolve the issue
• Takes accountability for ownership and execution of all application-related activities related to the day-to-day operations of the Banks production applications associated with the individual Product area
• Ownership and prioritization of individual Incidents and ensuring the delivery of solutions in line with the Service Level Agreements and Operational Level Agreements to deadlines and quality standards, providing regular updates to key stakeholders and all levels.
• Support the handover of new or enhanced software into business-as-usual (BAU) operation, absorbing and assimilating the information and providing resources and education related to the system technology and function.
• The delivery of documentation to agreed standards, on time and error-free
• Provide 24/7  cover and support, providing expertise and specialized system knowledge to allow resolution of key incidents outside of business hours
• Identify proactive remedial strategies to prevent future software problems and to improve the quality of delivered software.

What we’re looking for:

• Must have an understanding of Splunk or the Kibana log aggregator tool.
• Basic understanding of Unix and scripting languages.
• Logical, analytical approach to problem-solving along with an effective trouble-shooter towards production issues.
• Flexible approach and ability to work under pressure, sound time management, and organizational skills.
• Good written and oral communication skills.Content to be in priority order

Skills that will help you in the role:

• Knowledge of Alerting & Monitoring tools like AppD, Netcool, etc.
• Good to have knowledge of Jenkins and Bitbucket.
• Consistent internal customer focus in a demanding environment.
• Working Knowledge of API, aPaaS technologies, databases, and interfaces.