Customer Service Advisor null

About Barclays

Barclays Bank provides financial services such as the issuance of credit cards, retail banking, wealth management, issuance of loans, investment, and corporate banking to its clients. 

Your role

Introduction:

To work in a team environment for various transactions based on the processing of instructions within agreed timelines by combining analysis and judgment with speed & accuracy to consistently provide a high-level customer service

What will you be doing?

• Process transactions in accordance with approved processes and procedures, international regulations, and within pre-agreed service levels and with speed and accuracy
• Adhere to quality control discipline, procedures, and checks at all times 
• Day-to-day query resolution, with the upward escalation of more complex queries to the management team
• Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage 
• Assist team manager in administration of the section, including organizing workflow, queue management & query resolution
• May be involved in the retrieval and distribution of information, either on paper or any other electronic medium
• Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews

Training & development

At Barclays, each employee can go on a personalized learning journey that includes best-in-class digital content, as well as accessible, anywhere, anytime learning and development opportunities designed to support them in the jobs they do today and help them prepare for future opportunities. This learning, available in a variety of forms, aims to develop their technical job-specific skills, personal skills, and leadership skills.

Salary & benefits

The annual salary for the role at this company can range from INR 1.8 to INR 2.4 LPA. (Source: Ambition Box). Listed below are some benefits:

• Paid holiday and vacation
• Competitive pay
• Private medical care
• Disability assurance
• Flexible working
• Life assurance
• Voluntary benefits
• Retirement planning

Career progression

Barclays Bank is redefining the job roles and positions to be better positioned for banking in the digital age. They take its human resource seriously and aim to provide a rewarding experience for its employees. They offer Foundation and Higher Apprenticeship opportunities that freshers can take advantage of. They provide a wide range of career opportunities in a supportive work environment.

Work-life balance

They provide their employees, globally, to work flexibly and empower them to work in a way that suits their lives and enables them to better serve their customer's and clients’ needs. Work days are usually from Monday to Friday. 

Culture & vibe

Barclays offers a diverse, inclusive, and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do, and celebrated for their contribution to their business and the community. They are an equal-opportunity employer and are opposed to discrimination on any grounds. 

About you

To apply for this position, you must have;

What they’re looking for:

• 0-24 months of relevant experience.
• Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher).
• Experience working in BPO/KPO. 
• Flexibility in hours of work and ability to work changing shift patterns.

Skills that will help you in the role:

• Familiarity with procedures, policies, products, and services of a financial organization.
• Knowledge of related risks and audits.
• Ability to work within deadlines/customer demand.

How to apply

To apply for this role, just click on the "Apply on employer site" button, which navigates to the career section where the application can be filled out and submitted.