Personal Banker null

Your role

Purpose of the role

To lead and develop a highly engaged team, pioneering an omni-channel experience to achieve consistently excellent customer outcomes. Build and maintain your team’s capability to deliver excellent customer outcomes through identifying, understanding, and meeting customer needs both internally and externally, using available tools and enablers to grow business performance. 

Accountabilities

• Customer service to create excellent customer satisfaction and positively influence NPS (Net Promoter Scores), act as an ambassador for Barclays externally and internally, creating connections and growth for customers.
• Identification and maintenance of active performance management standards across the team, communicating to and inspiring colleagues to be commercially minded, achieve goals and expectations, measure them frequently and honestly to ensure personal growth and support early identification and intervention where required.
• Day-to-day running of the business, using internal and external insights to develop an effective business plan, making evaluative judgments to support customers with their financial needs and driving long-term sustainable revenue growth in your area.
• Market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.
• Cultivation of a resolution culture where leaders and colleagues are customer advocates and are empowered to deal with customer requests fairly at the first point of contact.
• Creation of an empowering environment, bringing together and supporting a community of colleagues who care about Customers, Colleagues and Outcomes.
• Operational performance of allocated sites and surrounding touchpoints. Ensuring operational and risk frameworks are adhered to for all direct reports, including observations.
• Creation of a culture that enables focus on building deeper relationships with customers and contributes to the overall success of Barclays.

Analyst expectations

• Execute work requirements as identified in processes and procedures, collaborating with and impacting the work of closely related teams.
• Check the work of colleagues within the team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership of managing risk and strengthening controls in relation to the work you own or contribute to.
• Deliver your work and areas of responsibility in line with relevant rules, regulations and codes of conduct.
• Maintain and continually build an understanding of how all teams in the area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop an awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative/operational expertise.
• Make judgements based on practice and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day-to-day administrative requirements.
• Build relationships with stakeholders/customers to identify and address their needs.

About you

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – their moral compass, helping them do what they believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how they behave.

Compensation & benefits

As a Personal Banker, you will receive a yearly salary of around INR 380,000 to INR 870,000 and be supported with rewards that will genuinely make a difference. The benefits you could receive include:

• Hybrid working
• Working Flexibly
• Reasonable adjustments (accommodations)
• Paid holiday and vacation
• Private medical care
• Voluntary benefits
• Competitive pay
• Disability assurance
• Life assurance
• Retirement planning
• Diverse, inclusive and engaged culture

To learn more about accessibility and inclusion at Barclays, watch this video:

Training & development

Barclays provides a rich and diverse training and development experience, offering opportunities to learn from top experts in technology and finance. Employees receive tailored coaching, continuous learning support, and networking opportunities with peers and leaders across the global organization. The company emphasizes practical, real-world projects and comprehensive support to help individuals achieve their career goals.

Career progression

You will benefit from dedicated 1:1 support from a personal Talent Coach, who guides career goals and strategies for success. Barclays fosters a diverse and inclusive environment, offering career development opportunities beyond promotions, upskilling support, and access to relevant resources to help employees achieve their career aspirations while contributing to Barclays' diversity and inclusion objectives.

Sources

The following sources were used in researching this page:

• home.barclays/careers/
• search.jobs.barclays/Evolve
• search.jobs.barclays/wellbeing
• search.jobs.barclays/grads-interns
• ambitionbox.com/salaries/barclays-salaries/personal-banker?campaign=CS_desig_table
• youtube.com