Personal Banker - Noida null

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations, and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework, and internal Barclays Policies and Policy Standards.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enables us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.  
If you would like some flexibility, then please discuss this with the hiring manager.

Introduction

• To effectively and efficiently respond to customer calls/make outbound calls to customers (if required, for a follow up), reply to their queries, and resolve issues
• To ensure the quality of output and accuracy of information is maintained.

What will you be doing?

• Deal with customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS (Net Promoter Score)
• Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client/process and ensure adherence to time schedules 
• May have the authority to release and verify funds across a variety of systems used by the department. Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary
• Responsible for the management of own daily workload, to ensure telephone inquiries/queries are dealt with efficiently and knowledgeably to meet the demands of the business grades of service and ensure that all unresolved queries are allocated to the respective areas
• Responsible for identifying potential loss situations and promptly escalating to the relevant areas to minimize the risk to the business and the customer
• Adhere to organizational-wide information security policies and procedures. Assist Team Manager / Process Expert in the administration of the section, including organizing workflow, queue management, and query resolution

What we’re looking for

• Minimum B2 12 English Language Fluency(CEF)
• Under-Graduate/Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher) 
• Flexibility in hours of work and ability to work changing shifts patterns

Skills that will help you in the role

• Experience in working in a customer-facing service environment

Where will you be working?

Noida

Be More at Barclays

At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.