Process Advisor - Chennai null

Job Description

To work in a team environment for processing various transactions based on instructions within agreed timelines with accuracy to consistently provide high-level customer service.

What will you be doing?

• Process transactions by approved process and procedures, international regulations, and within pre-agreed service levels and with speed and accuracy.
• Adhere to quality control discipline, procedures, and checks at all times. 
• Day-to-day query resolution, with the upward escalation of more complex queries to the management team.
• Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage. 
• Responsible for driving own performance management, collating relevant documentation, and preparing for and arranging self-performance reviews.
• Thorough solution of queries & identify improvements to processes.
• Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures, and proactively seeking solutions.

What we’re looking for

• Effective communication & Email writing skills, including questioning skills.
• Ability to work independently or as part of a team.
• Achieving high standards and delivering results with accuracy and attention to detail.
• MS Office Applications (preferably, Excel, Word & PowerPoint)
• Ability to comprehend a given set of instructions and apply the same for day-to-day transaction processing

Skills that will help you in the role

• Relevant years’ experience
• Under-Graduate/Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
• Flexibility in hours of work and ability to work changing shifts patterns
• Experience of working in BPO/KPO
• Familiarity with procedures, policies, products, and services of a financial organization
• Ability to work within deadlines/customer demand