Process Advisor null

About Barclays India

Barclays Bank provides financial services such as the issuance of credit cards, retail banking, wealth management, issuance of loans, investment, and corporate banking to its clients. Barclays is known for aiding its customers to execute any type of financial transaction, no matter how complex. It allows its team of financial experts to receive training in advanced industry knowledge and technical skills

Your role

As a Process Advisor, your role is,

• Logging and acknowledging the complaints pertaining to Packaged Bank account & Barclays Packs.
• Analyze the complaint and make the appropriate decision.
• Adhere to quality control discipline, procedures, and checks at all times 
• Day-to-day query resolution, with the upward escalation of more complex queries to the management team
• Report issues and concerns as soon as possible to SMEs/ team leaders/ managers etc. in time and with complete information, in which effort is made to prevent or limit possible damage 
• Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews
• Thorough solution of queries & identify improvements to processes
• Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures, and proactively seeking solutions

Training and development 

Barclays gives plenty of opportunities to learn and progress in their careers. If you’re just starting, they can offer you a structured career progression plan, job rotations, and international work placements. They also offer internships, graduate schemes, and MBA programs.

Salary & benefits

The average annual salary for this role ranges from INR 2.5 to 5.5 Lakhs per year (Source: Ambition Box). Listed below are some benefits:

• Paid holiday and vacation
• Competitive pay
• Private medical care
• Disability assurance
• Flexible working
• Life assurance
• Voluntary benefits
• Retirement planning

Career Progression

Barclays Bank is redefining the job roles and positions to be better positioned for banking in the digital age. They take its human resource seriously and aim to provide a rewarding experience for its employees. Barclays Bank offers Foundation and Higher Apprenticeship opportunities that freshers can take advantage of. They also offer undergraduate and graduate training programs. 
 
They also have a program to resettle retired military personnel with exemplary skills, values, and experience into civilian life and employment. They provide a wide range of career opportunities in a supportive work environment. 

Work-life balance

They have flexible work timings. Work days are usually from Monday to Friday with flexible work timings. 

Culture & vibe

Like most global brands, Barclays Bank fosters a diverse and inclusive work atmosphere to accommodate its broad variety of employees. It appeals to freshers and interns seeking a solid start to their careers in the financial services industry. It also appeals to experienced professionals who want to strike a balance between work life and personal life. 
 
Barclays Bank's Management is intentional about supporting and valuing their employees. Senior staff members with considerable work experience can be valuable mentors to interns and fresh graduates.

About you

To apply for this position, you must have;

• Undergraduate/Graduate/Post-Graduate in any discipline (Fresher's applicable however preferably Graduate fresher)
• Experience working in a customer-facing service environment
• Flexibility in hours of work and ability to work changing shift patterns

How to apply

To apply for this role, just click on the "Apply on employer site" button, which navigates to the career section where the application can be filled out and submitted.