Process Expert null

About Barclays

Barclays Bank provides financial services such as the issuance of credit cards, retail banking, wealth management, issuance of loans, investment, and corporate banking to its clients. 

Your role

Introduction:

To work in a team environment for processing various transactions based on instructions within agreed timelines with accuracy to consistently provide high customer service.
What will you be doing?

• Process transactions by approved processes and procedures, international regulations, and within pre-agreed service levels and with speed and accuracy.
• Adhere to quality control discipline, procedures, and checks at all times. 
• Day-to-day query resolution, with the upward escalation of more complex queries to the management team.
• Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage. 
• Responsible for driving own performance management, collating relevant documentation, and preparing for and arranging self-performance reviews.
• Thorough solution of queries & identify improvements to processes.
• Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures, and proactively seeking solutions.

Training & development

Barclays give their colleagues plenty of opportunities to learn and progress in their careers. They can offer you a structured career progression plan, job rotations, and international work placements if you're just starting. They also offer internships, graduate schemes, and MBA programs.

Salary & benefits

The annual salary for the role at this company can range from INR 2.8 to INR 4.0 LPA. (Source: Ambition Box). Listed below are some benefits:

• Paid holiday and vacation
• Competitive pay
• Private medical care
• Disability assurance
• Flexible working
• Life assurance
• Voluntary benefits
• Retirement planning

Career progression

Barclays Bank is redefining the job roles and positions to be better positioned for banking in the digital age. They take its human resource seriously and aim to provide a rewarding experience for its employees. They offer Foundation and Higher Apprenticeship opportunities that freshers can take advantage of. They provide a wide range of career opportunities in a supportive work environment.

Work-life balance

They have flexible work timings. Work days are usually from Monday to Friday. 

Culture & vibe

Barclays offers a diverse, inclusive, and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do, and celebrated for their contribution to their business and the community. They are an equal opportunity employer and are opposed to discrimination on any grounds. 

About you

To apply for this position, you must have;

What they’re looking for:

• Effective communication & Email writing skills, including questioning skills.
• Ability to work independently or as part of a team.
• Achieving high standards and delivering results with accuracy and attention to detail.
• MS Office Applications (preferably, Excel, word & PowerPoint)
• Ability to comprehend a given set of instructions and apply the same for day-to-day transaction processing

Skills that will help you in the role:
Essential

• 0-3 years of relevant experience
• Under-Graduate/Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
• Flexibility in hours of work and ability to work changing shifts patterns

Preferred

• Experience working in BPO/KPO
• Familiarity with procedures, policies, products, and services of a financial organization
• Ability to work within deadlines/customer demand

How to apply

To apply for this role, just click on the "Apply on employer site" button, which navigates to the career section where the application can be filled out and submitted.