Business Operations Officer null

Your role

The tasks and responsibilities

• The Back Office Service Support personnel is to support Bayer Service engineer’s team all over India in their service-related activities while assuring compliance and efficiency and driving customer satisfaction.
• A key person in the web of several departments such as Warehousing & Transportation, Accounting, Field Service, Inside Sales etc. 
• Provide excellent support by becoming the subject matter expert. Handling queries, providing service information and order statuses to your internal customers, and following up on SAP or Global process-related questions.
• Support the field service engineers in their day-to-day operations and the Field Service administration processes by handling reports, updating equipment records, re-processing orders and solving potential issues that could prevent invoicing and stock replenishment. Support the Sales Team with accurate contract entry and administration and ensure correct revenue allocation.

Division

• Pharmaceuticals

About you

Who you are

• Graduate from any professional stream
• Service-minded and a natural flair to bring things accurately and professionally
• Structured, and process-oriented in order to make effective and efficient independent decisions to solve problems based on customer needs and requirements in an international atmosphere
• Knowledge of SAP to understand the processes
• A born team player, but also able to work independently
• Well-developed communicative and collaborative skills
• Able to prioritize overlapping priorities

Benefits

Their approach to benefits promotes individuality and purpose. To best support you in shaping your way of working and living, they combine global and regional benefits in a way that helps you live your best life wherever you're based. These include:

• Affordable medical, dental, and vision insurance.
• Incentives, support, and awareness drives to help you pursue a healthy lifestyle.
• Time off for you time, family time, and time to learn and explore.
• A wide range of work environments, schedules and models help create and balance between work and private life.

Training & development

Bayer offers comprehensive training and development programs, starting with mentoring from day one, where mentors serve as both guides and development partners. They support global mentoring, including peer-level and reverse mentoring, and provide flexible learning options through self-paced e-learning courses, digital challenges, and a Learning Experience Platform that allows employees to tailor their learning journey to their goals.

To know more, watch this video:

Career progression

Career progression is driven by purposeful leadership and continuous learning. Employees are encouraged to engage in an open feedback culture and reverse mentoring to enhance their growth. Bayer supports leadership development through coaching, training, and leadership academies, along with tools like 360° Feedback and development dialogues, all aimed at helping individuals take on leadership roles and achieve their full potential.

Sources

The following sources were used in researching this page:

• bayer.com/en/career/your-benefits
• bayer.com/en/career/your-career
• youtube.com