Subject Matter Expert -Employee Services - Bangalore null

Position Purpose:

Support the leader & team members of the assigned T&E process / projects & will be responsible for the quality of the services rendered by team to stakeholders.

Your Tasks and Responsibilities:

Operations:

• Ensure that team exceeds TAT & accuracy on the assigned volumes with proper work planning.
• To develop a strong control mechanism of travel & expense processing by conducting regular process reviews & take complete ownership of the processes, identify gaps & help the team to fix it proactively.
• Be part of customer engagement through regular catchups & ensure team & self-respond to all queries within 24 hours.
• To develop strong training plan for new joiners & ensure to provide/facilitate buddy trainings, cross trainings, process updates & back up creating plan.
• Sharing process improvement ideas & support team in completing the value-added projects.
• To ensure all reporting activities such as Dashboards, Aging, Accruals etc., are done on time & reviewed.
• Documentations to be reviewed & updated on regular basis
• Take active participation in Transitions and the projects that are assigned to self and the team members
• Ensuring the FO/BO activities assigned are completed by self and team within the timelines

Compliance:

• No audit observation on the processes by ensuring to document all processes which are followed, implement & review of control framework.
• Review Compliance with respect to Internal, SOX and other Controls
• Ensure there are no SOD conflicts between roles in the process
• Follows up with team for closure of all mandatory trainings.

Reporting:

• Providing data for all reporting requirements (e.g.: Metrics, dashboards, customer visits etc.)
• Adhoc reporting required by Team leader/Customer
• Review of reports prepared by team

Who You Are:

• Knowledge of Travel & Expense process Auditing & Accounting
• Knowledge of Excel and ERP (SAP)
• Effective verbal, written communication and interpersonal skills
• Problem-solving skills & to have attention to details mindset
• Ability to take accountability and ownership of the process and the team