Analytics & Sales Programme null

Your role

The Analytics and Sales program is a unique opportunity to develop a comprehensive understanding of Bloomberg products and clients in the wider context of the financial markets. Following their comprehensive training program, you will apply your knowledge by assisting clients in the Analytics department.

In the Analytics business, you will provide 24/7 support for Bloomberg Professional Service users all over the world and across multiple industries. Reaching via the Helpdesk using the 'Instant Bloomberg' chat system, clients access unparalleled customer service where they answer their questions and help them maximize the value of Bloomberg's products. On any given day they respond to over 12,000 queries in more than 15 languages. From educating a portfolio manager on Bloomberg’s risk management solutions to helping a trader use their functionality to discover new sources of market liquidity - the variety of problems they solve is immense. 

Bloomberg is constantly innovating, and Analytics plays a key role in ensuring clients are educated on new products and enhancements by proactively working closely to upskill them through technology and delivering on-site training and seminars. They also work in conjunction with Sales to deliver strategic initiatives, supporting product roll-out and onboarding clients. They want to ensure clients are making the most of their service and using tools and features that allow them to work smarter.

As you deepen your knowledge, you will have the opportunity to enter the sales department. In Sales, they are the face of Bloomberg for clients. Consultative and entrepreneurial, they manage client relationships, whilst striving to continually grow the revenue by identifying new business opportunities. They spend their time with clients, understanding their business goals and outpacing their expectations. Guided by curiosity and purpose, they work to understand their workflows and present them with the most appropriate solutions across the range of enterprise offerings.

About you

Who you are

You understand the drivers behind market-moving stories and events. You are a solution-finder, with a real passion for providing exceptional customer service in a fast-paced environment. With a desire to build a career in a client-facing role, you understand the importance of credibility and building relationships!

You’ll need to have

• A Bachelor’s degree (or above) or relevant work experience
• Ability to multitask and resolve client inquiries while also proactively identifying sustainable workflow solutions for the clients
• Strong critical-thinking and problem-solving skills
• Demonstrated interest in the financial markets and the aspiration to work in the financial services industry
• The desire to learn and adapt quickly in a dynamic training and client-facing environment
• The ability to demonstrate resilience and agility in a fast-paced environment
• A commitment to achieve the highest levels of efficiency and effectiveness
• Ambition to pursue a client-facing career, with a strong interest in relationship management and sales
• Outstanding English communication skills (both written and verbal)
• The ability to start full-time in November 2024
• The ability to occasionally work weekends or on a bank/public/federal holiday (weekday off in lieu)

They’d love to see

• Previous experience engaging with clients in a relationship management capacity
• Interest in innovative and emerging technologies or an interest in how technology can enhance workflows and efficiencies
• Beginner to intermediate experience with Excel and/or VBA

Benefits

As part of Bloomberg, they will provide you with benefits such as:

• Comprehensive medical insurance
• Employee Assistance Program (EAP)
• Emergency medical & security evacuation
• Employee Provident Fund
• Life insurance
• Long-term disability insurance (LTD)
• 21 paid time off days each year
• Parental leave
• Maternity support program
• Full-service pantry
• Sports teams and leagues

Training & development

What’s in it for you

You will start by completing their comprehensive Analytics & Sales training program, covering all aspects of the financial markets: industry principles, market players and asset classes - while teaching you all there is to know about the functionality and analytical tools Bloomberg has to offer!

You will join one of the Analytics teams, delivering exceptional customer support to clients by providing fast and accurate solutions to their queries, while continuing to develop your knowledge through asset class and workflow specialist training.

To know more about what it's like working in Analytics, watch this video:

Career progression

There are multiple opportunities to further your career across the department or the company, with most Analytics representatives progressing towards opportunities in Sales. You may also go on to develop into a specialized support role in their Advanced Team and possibly in time take on a leadership role.

How to apply

Please note this is a two-stage application process, following the submission of your candidate details you will receive an email with directions to complete an online assessment. Your application will not be complete until you have submitted the assessment.

Sources

The following sources were used in researching this page:

• bloomberg.com/company/careers/working-here/employee-benefits/india/
• bloomberg.avature.net/careers/
• youtube.com