Job Description
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly-owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai, and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions, and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
Position Purpose
To process, monitor, and control transaction processing for Remittance & Payments preprocessing of BNPP to facilitate smooth functioning of operations while meeting the Operations Objectives of BNPPISPL for all the sites handled.
Direct Responsibilities
- Operations MANAGEMENT: Processing of Remittance & Payments transactions to ensure that they are accurate, as per the prescribed service delivery standards and as per the SLA with the sites.
- OPERATIONS RISK MANAGEMENT: Adhere to control plans and pay attention to risk-related areas in operations.
- COMPLIANCE: Ensure adherence to internal guidelines, compliance, screening, legal and regulatory aspects.
- Contributing Responsibilities
- OPC: Contribute to the Operations Permanent Control framework
- CUSTOMER SERVICE: Monitor turnaround times and operational efficiency. Resolve customer complaints and queries.
- CLIENT RELATIONSHIP MANAGEMENT: Support MO to address ultimate client needs and resolve customer complaints if any.
Technical Competencies Required:
- Knowledge of preprocessing & processing of Remittance & Payments transactions.
- Knowledge of Basic Banking
- Internal Accounting Systems and Packages
- Familiarity with computer applications, MS Office, Business Objects, etc.
- Familiarity with Banking Back Office Operations, Processes, and Systems.
- Knowledge of various regulations connected with Banking Operations
Behavioral Competencies Required:
- Good Communication Skills
- Excellent interpersonal skills
- Orientation towards Service Quality
- Ability to work independently
- Teamwork