Customer Success Intern null

Your role

Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. The internship would be for a duration of one year, with the possibility of extension.

Responsibilities and Duties:

• Support senior team members by pulling the necessary information required to deliver customer-facing engagements
• Implement strategies to ensure customers receive rapid and proactive knowledge and support.
• Continuously improve processes and contribute to growth by creating and updating content, playbooks, and processes.
• Develop processes and relationships to increase customer retention and loyalty, ultimately increasing renewal rates.
• Monitor health scores, satisfaction levels, and customer engagement.
• Maintain and update data in customer success management software.
• Deliver customer-facing engagements.

About you

Qualifications:

• MBA in business, management or marketing with a bachelor's degree in computer science, electronics, communications or related field.
• Excellent communication, presentation and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong analytical, problem-solving and decision-making skills.
• Certifications, Knowledge and Experience:
• Any certifications, knowledge or experience in networking technologies, routers, switches, subscriber management or related domains would be a plus.
• Familiarity with CRM, ticketing, chat and email tools and platforms.
• Knowledge of best practices and trends in customer success and retention.
• Ability to pull data, analyze them and make recommendations based on customer feedback and metrics.

Flexibility:

• The intern should be able to work across different time zones and adapt to the needs of customers and stakeholders in various regions, such as the US, Europe and APAC.
• The intern should be comfortable with using online collaboration tools and communicating effectively in a remote setting. 

Benefits

As an intern, you will experience the following benefits:

• Team building activities
• Opportunities to explore other functions
• Network and learn from the Executive Leadership Team
• Share your accomplishments and associated impact by presenting your work to the broader Calix team
• Resume building and interviewing workshop
• Computer equipment to enhance your productivity working remotely

Training & development

They provide opportunities to build marketable skills by working on meaningful projects that add business value. Interns will participate in meetings, receive mentorship, and will be guided to ensure successful project delivery. Additionally, they have the chance to explore other functions, gaining broader exposure to and understanding of business operations.

To learn more about the learning environment, watch the video here.

Career progression

Calix internships provide a strong foundation for career progression, allowing students to build their skillsets, gain valuable experience, and become core team members. The program fosters an environment that encourages pushing limits and striving for excellence, enabling interns to build a resume with real-world accomplishments. There is a possibility of converting to a full-time position based on performance and availability.

Sources

The following sources were used in researching this page:

• calix.com/careers.html
• calix.com/careers/internships.html
• calix.com/video/careers/Internships/An-environment-for-learning.html