Customer Success Intern null

Your role

The company seeks Customer Success Interns who demonstrate quick adaptability and the ability to collaborate effectively across success guidance, education, support, and delivery teams. Their primary responsibility involves aiding customers in achieving business objectives and resolving issues utilizing Calix products and managed services. Additionally, interns play a crucial role in offering feedback and insights to internal teams to enhance product offerings and elevate the overall customer experience.

Responsibilities:

• Support senior team members by pulling the necessary information required to deliver customer-facing engagements
• Implement strategies to ensure customers receive rapid and proactive knowledge and support.
• Continuously improve processes and contribute to growth by creating and updating content, playbooks, and processes.
• Develop processes and relationships to increase customer retention and loyalty, ultimately increasing renewal rates.
• Monitor health scores, satisfaction levels, and customer engagement.
• Maintain and update data in customer success management software.
• Deliver customer-facing engagements.

About you

 Qualifications:

• Bachelor's degree in computer science, electronics, communications, or related field.
• MBA in business, management, or marketing with a bachelor's degree in computer science, electronics, communications, or related field.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills.
• Certifications, Knowledge and Experience:
• Any certifications, knowledge, or experience in networking technologies, routers, switches, subscriber management, or related domains would be a plus.
• Familiarity with CRM, ticketing, chat, and email tools and platforms.
• Knowledge of best practices and trends in customer success and retention.
• Ability to pull data, analyze them, and make recommendations based on customer feedback and metrics.

Duration:

The internship would be for one year, with the possibility of extension or conversion to a full-time position based on performance and availability.

Flexibility:

• The intern should be able to work across different time zones and adapt to the needs of customers and stakeholders in various regions, such as the US, Europe, and APAC.
• The intern should be comfortable with using online collaboration tools and communicating effectively in a remote setting. 

Compensation & benefits

If you join as a full-time employee, you will have access to the following:

• Healthcare:

Employees have access to robust medical, dental, and vision plans. Calix provides employees with medical coverage for themselves and their dependents (parents, spouses, and children).

• Flexibility:

They believe that taking time off is essential to good health and productivity. Their employees enjoy plenty of time off to refresh and recharge. Calix supports their employees to work in a hybrid model (Remote-Bangalore) with internet reimbursement.

• Family:

Calix offers generous paid leave for new parents to care for an infant or newly adopted child. In addition, employees who choose adoption as a way of growing their families may be eligible for their adoption leaves.

• Insurance:

They want to make sure their employees are covered for unforeseen events and have peace of mind. They provide personal accident, term life insurance, and business travel accident coverage. For added protection, they offer a variety of voluntary benefits (Critical Illness and OPD expenses).

• Wellbeing:

Calix recognizes that employees have diverse needs when it comes to health and overall well-being, and they provide an annual health check-up allowance. In addition to their wellness reimbursement, employees have free and confidential access to the Unmind app with a “Plus One” for a friend or family member.

Training & development

Calix offers opportunities to develop valuable skills through engaging in impactful projects that contribute to business success. Interns will actively participate in meetings, receive dedicated mentorship, and benefit from structured guidance to ensure the successful completion of projects. Moreover, they will have the opportunity to explore various functions, gaining a comprehensive understanding of business operations.

Career progression

Calix internships establish a robust pathway for advancing careers, empowering students to develop their capabilities, acquire significant experience, and integrate as integral team members. The program cultivates an atmosphere that promotes pushing boundaries and striving for exceptional outcomes, empowering interns to cultivate a portfolio of tangible achievements. Depending on performance and availability, there exists potential for transitioning into a permanent role.

Sources

The following sources were used in researching this page:

• calix.com/careers/india.html
• calix.com/careers/internships.html
• calix.com/video/careers/Internships/An-environment-for-learning.html
• youtube.com/watch?v=ptvcxbCUiAM