2022 Client Operations Delivery Analyst , Pricing Operations - Bengaluru null

Why You'll Love Cisco

Everything is converging on the Internet, making networked connections more relevant than ever before in our lives. Our employees' progressive ideas impact everything imaginable - from entertainment, retail, healthcare, and education, to public and private sectors, sensible cities, thoughtful cars, and everyday devices in our homes. Here, that means you'll take creative ideas from the drawing board to powerful solutions that have real-world impact. You'll work with Cisco leaders, partner with experienced mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part of a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be inspired

It's an exciting time to be at Cisco! As we work together to lay the foundation for Cisco's future, the Global Partner Organization (GPO) is more important than ever in helping Cisco and our partners deliver continued growth and profitability. Our ecosystem of more than 65,000 partners all over the world delivers more than 85% of Cisco's revenue, and partners will play an increasingly vital role in helping us enable our customers as they strive to become digital businesses. Business facing finance team supporting Partner finance for APJ region.

The Client Operations Delivery Analyst drives efficiency in operational processes with a focus on removing friction for team members, improving productivity and ensuring a positive customer experience and maintaining data quality. Within Pricing Operations, the Client Operations Delivery Analyst is responsible for working with multi-functional Cisco team members to support the operational setup and maintenance of pricing, discounting, and incentive data to ensure accurate pricing and discounting is applied in the ordering tools. The individual will serve as a point of contact for managing, tracking, reporting and resolving issues, with a focus on the incentive discount data. The Client Operations Delivery Analyst uses standard methodologies and knowledge of internal or external business issues to improve processes, policies, services, and practices.

Job Duties and Responsibilities

• Perform data analysis using specialized domain knowledge and developing business expertise
• Identify patterns in data, draw insights and make recommendations to fix issues, and optimize processes in order to avoid future issues and maintain data quality
• See opportunities to streamline or automate segments of Cisco’s commerce processes or internal processes
• Identify problems that impact the ability to deliver, ability to achieve margins, or are areas of inconsistency in the business
• Develop recommendations for new business processes and adaption of business tools in support of changes
• Support facilitation of process redesign, including the development of project plans and breakthroughs
• Embrace and implement business and process improvements
• Work with partners to enable them to smoothly perform transactions and conduct business with Cisco
• Multi-functional teamwork is required to complete tasks

Job Skills Required

The right candidate should have the ability to:

• Tackle a range of problems and explain logic or decisions to others
• Analyze multiple sources of information regarding an issue and recommend alternative solutions
• Exchange ideas, content, and explain information in a clear and effective manner
• Be familiar with the Cisco business model – know-how Cisco sells, the Cisco product portfolio and Go-To-Market strategies
• Interpret large raw data sets; conduct data analysis and audits – high level of Excel mastery (Macros, Pivots, Formulas and Slicing), ability to work through large data and understand reporting
• Use reporting tools, download data, and analyze data
• Communicate optimally with superb interpersonal skills, results-oriented, aggressive and possess a sense of ownership of the work you're leading
• Work independently as well as in a multi-functional team environment

Eligibility & Qualifications

• Bachelor's Degree

Experience:

• 2 years of overall analyst experience (mandatory)
• 1 year of meaningful experience (desirable)
• Highly organized with strong analytical and problem-solving skills
• Responsive and timely in delivering on commitments
• Knowledgeable in process and change management
• Positive attitude and good work ethic
• Knowledge of Cisco products and services (desired)

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us!

Cisco Covid-19 Vaccination Policy

The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.