Business Operations Analyst null

What You Will Do:

In this role you will be expected to work with CSE’s, SE’s, AE’s and Cisco customer’s to help them understand, onboard and adopt Cisco Licenses. You will be expected to manage multiple and complex customers, understand the customer priorities and work with them to create a project plan. The HTLE Team is primarily working to help internals/ customers with understanding Cisco Licensing tools/platform and working to help them understand and organize their licenses. You will leverage your deep knowledge of Cisco licenses to recommend options and create a success plan whilst being able to successfully manage multiple challenges.

The role requires:

• An understanding of Cisco Licenses today.
• Excellent communication and presentation skills to give demos and training.
• Ability to understand and translate the customer's requirements into a project plan.
• Provide a structured onboarding and adoption plan that is acceptable to the whole team.
• Strive for customers to have a seamless licensing experience.
• Constantly willing to take up new challenges and learn.
• Take accountability for outcomes and provide success stories.
• Motivated and a self-starter.
• Be a team player and collaborator.
• Ability to respond to your stakeholders in a timely manner.

Who You Will Work With:

This team builds deep relationships with CSE’s SE’s and AE’s. You will also leverage assistance from various other support functions at Cisco. Your main stakeholder would be the Cisco customers.

Who You Are:

You are motivated and agile, a self-starter, able to drive multiple complex onboarding and adoption requests.  You are well-versed on Cisco Licensing tools/ platforms on offer today. You are focused on the success of customers. 

We Are Cisco

#WeAreCisco, where each person is outstanding, but we bring our talents to work as a team and make a difference powering an inclusive future for all.