Who You'll Work With
Client Experience Services (CES) is part of the Operations and CX Organization and is focused on streamlined, high-speed operations. The team works with Cisco’s Sales teams as well as our Customers and Partners, ensuring high quality and consistent service, optimization and providing processes that work with these stakeholders in a globally consistent way.
Customer Services (CS) is the team that owns the end-to-end transaction experience and provides global and regional support to Customers, Partners and Cisco Sellers. The CS organization is composed of Global Customer Services (incl. Global Contact Centers, Localization and Data Operations, Vendor Management Office and Partner Program Services teams) as well as Regional Customer Service teams.
The Business Operations team is accountable for supporting the different teams within Customer Services with a direct link to the leadership team. Key areas of focus include Budget Management, Vendor Spend, Vendor Infrastructure, Quality programs and Sox compliance.
What You'll Do
- Perform SOx Compliance control audits and other process-related audits. This includes monitoring compliance with regulations and controls by examining and analyzing records, reports, operating practices, and documentation.
- Prepare testing evidence papers and document audit results in a manner that reflects the highest professional standards.
- Track, monitor and validate the audit results with the process owners and other business stakeholders.
- Liaise with the business stakeholders to understand the root cause of the findings, follow up with the remediation performed and document results.
- Communicate audit progress and findings, and make improvements by recommending changes in the internal control structure.
- Thrive in a fast-paced environment and understand business processes from an accounting, operational and audit standpoint to provide meaningful and constructive recommendations.
- Conduct and document process walkthroughs to evaluate the design and effectiveness of internal controls.
- Act as a subject matter expert for the audit processes and controls.
- Coach and Mentor the vendor teams on the control processes, auditing methods and close loop mechanisms.
- Lead and Assist in Process Related activities like (not limited to) Developing Audit Process Guidelines, Preparing Training PPTs, Delivering Training, Assist/Lead Process Improvement and Automation Projects, etc
Who You Are
- Min Qualification of Bachelor's degree in accounting, finance, business or related field.
- Min Experience of 2+ years in technical and corporate level auditing. Preferably SOx auditing.
- Audit related certification - added advantage
- Knowledge of internal audit standards.
- Proficient in MS Excel, CRM and BI reporting tools
Candidate should be/have
- Strong Analytical and Process Mapping Skills
- Meticulous professional who has accuracy and attention to detail in the work performed
- Excellent verbal and written communication skills with the ability to present and interact effectively
- Able to cope with strict deadlines and to set priorities
- Ability to operate with a limited level of direct supervision