Job Description
In Cisco, we have an outstanding opportunity where we get to use the technology we build.
We are Innovators
We drive innovation to propel business transformation while maintaining operational quality.
We are Accelerators
We accelerate digital solutions to generate cost savings and efficiency gains for enterprise growth and success.
What You’ll Do:
In Supply Chain Operations we have an opportunity and the responsibility to enable Cisco's business now and prepare for the future. Our vision and strategy continue to emphasize the importance of providing our customers an unrivaled customer experience by delivering a flexible, innovative, and scalable supply chain while continuing to build upon our strong operational foundation. Cisco is also committed to social and environmental responsibility in our supply chain. We work with our suppliers to maintain a sustainable supply chain that meets our standards for ethics, labor practices, health and safety, and the environment.
We encourage you to become a part of this dynamic organization where daily we leverage Cisco's aggressive competitive spirit and accelerate time to market by empowering our employees to use their expertise to take good business risks. As Cisco expands into new technologies, and geographies, it's become an exciting time to be part of the Supply Chain Operations team.
There are two sub-roles:
Software Engineer - Product ops:
- Support Engineer for the End-to-End Third-Party Software Compliance and Risk Management (TPSCRM) platform that governs and drives all the Open Source and Commercial product component licenses verification and compliance management in addition to serving as the repository of all Cisco’s Product Bill Of Materials (P-BOMs) and associated publications.
- Strong Customer focus and ability to follow up on issues, and train end users globally will be crucial to this role as this role will be interacting with all customers across the various Cisco Engineering organizations
- Solid understanding of Software Product development life cycle, CI/CD processes, Defect analysis, and validation processes
- Review the user-submitted tickets (cases) related to issues found in TPS Ecosystem (TPSCRM platform) and perform the initial round of triaging and analysis of the problem before routing to Tier-2 support for the resolution.
- Train the end-users of the basic Third-party platform functionality and enable the workflow on areas of question
- Monitor, track the issues filed by the customers and create weekly/monthly/quarterly reports
- Ensure Level-2 & Level-3 cases are getting the necessary traction and addressed by Engineering Team to prevent SLA impacts
- Strong knowledge and experience in using Open source components, libraries from various suppliers will be preferred
- High-level knowledge of Cisco processes (CPDM - Cisco Product Development Methodology, PLM - Product Lifecycle Management, CSDL – Cisco Secure Development Lifecycle) will be definite plus but not mandatory
Top skills needed:
Software Engineer –Technology and Quality:
- Develop client-side software used for service delivery, data distribution, or test automation
- Collaborate with the architecture, server-side developers, QA and ops teams to drive and solidify design requirements, ensure stable software deployments, and ensure smooth transitions to the operations team
- Technical functional specification (TFS), user guide, and training documentation to capture low-level design specifications, software usage guidelines, and user training detail
- Conduct TFS reviews with the broader team to ensure solid software designs
- Provide training where appropriate
- Travel to deployment sites to gather system requirements or ensure smooth deployments where appropriate
- Provide support for production issues
- Strong Python development skills
- Strong knowledge of Web Services, XML, JSON, REST, Sockets, Multi-Thread, Linux OS, Windows OS
- Good to have: C, C++, C#, Java, JavaScript, JQuery, Crypto/Secure programming, MySQL, MS-SQL, Software Development Lifecycle, Manufacturing Test Process, Delphi, COM, Networking protocols