Software Engineer – Quality and Operations Intern null

About Cisco

In all fields, Cisco allows society to build a strong link with each other. It builds hardware and software and provides a helping hand in solving problems on the internet to make networking feasible for everybody, anywhere in this world.

Your role

What You’ll Do:

• Support Engineer for the End-to-End Third-Party Software Compliance and Risk Management (TPSCRM) platform that governs and drives all the Open Source and Commercial product component licenses verification and compliance management in addition to serving as the repository of all Cisco’s Product Bill Of Materials (P-BOMs) and associated publications.
• Strong Customer focus and ability to follow up on issues, and train end users globally will be crucial to this role as this role will be interacting with all customers across the various Cisco Engineering organizations. 
• Solid understanding of Software Product development life cycle, CI/CD processes, Defect analysis and validation processes.
• Review the user-submitted tickets (cases) related to issues found in TPS Ecosystem (TPSCRM platform) and perform the initial round of triaging and analysis of the problem before routing to Tier-2 support for the resolution. 
• Train the end-users of the basic Third-party platform functionality and enable the workflow on areas of question
• Monitor, and track the issues filed by the customers and create weekly/monthly/quarterly reports.
• Ensure Level-2 & Level-3 cases are getting the necessary traction and addressed by Engineering Team to prevent SLA impacts.
• Strong knowledge and experience in using Open-source components and libraries from various suppliers will be preferred.
• High-level knowledge of Cisco processes (CPDM - Cisco Product Development Methodology, PLM - Product Lifecycle Management, CSDL – Cisco Secure Development Lifecycle) will be a definite plus but not mandatory.
• Customer focus –Be a strong advocate for the Customer’s concerns and needs. Focus on providing the best usability and adoption experience to the new users

Training & development

Grow with them! their world-class Customer Experience Academy Program helps apprentices, interns, co-ops and new graduates earn industry certifications and gain exposure to experts with this instructor-led and self-paced training. Emerging Talent at Cisco helps you gain relevant experience to develop your career and inspire innovation in your team and the world.

To know more about their training program click here

Benefits

They are here to support you with the following benefits and perks depending on the location you belong to:

• Job Training
• Gymnasium
• Free Transport
• Team Outings
• Cafeteria
• Soft Skill Training
• .....read more

Career progression

The career growth at Cisco is truly remarkable, with an open policy where you have the option to choose and learn the skills that entice you. They partner in your progression from day one and nurture you to brilliantly explore your abilities and competence. Meeting people from other departments regularly, learning from peers, webinars, and interacting with peers and seniors around Cisco’s virtual office have been exemplary. 

Work-life balance

Cisco has an excellent Inclusive work environment and provides the opportunity for all its employees, globally to work flexibly with work-from-home options. Cisco's flexibility, work/life balance, and hybrid/remote work had a significant impact on its employees with the right balance.

Culture & vibe

Cisco is very welcoming and homely. Its inspirational environment motivates its team to be themselves and not behave like a robot. It encourages its employees to learn by giving those challenges. Cisco sees inclusion and diversity as essential to fueling the power of connection. At Cisco, they see inclusion as a bridge—connecting diverse perspectives. 

About you

The requirements for the role are as follows:

Qualification:

• Desired Degree: Bachelor's Degree (B.E./B.Tech)
• Desired Major: Computer Science, Computer Engineering or equivalent 
• Minimum CGPA of 8.0 out of 10
• Excellent communication (both verbal & written)
• Team player with a ‘can-do’ attitude
• Data analysis and Problem-solving

How to apply

This role is currently closed. If you are interested in this role, simply click "Pre-Register" and Prosple will inform you once this position opens again.