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About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.

Your role

Responsibility:

Stakeholder Management:

• Monitor the availability of the applications and notify the support team in case of exceptions and also provide updates to application owners and business stakeholders on the status and the potential impact.

Service Management:

• Manage tickets and tasks escalated by the Level 1 team (Service Operations analyst) and also handle Customer requests assigned by the Lead.
• Escalate tickets that require external intervention.
• Alert Leads for tickets where there can be a potential SLA breach.
• Ensure quality of deliverables through self-review.
• Provide inputs to task estimation.

Service Tracking:

• Provide daily status updates on tasks assigned to the Sr Service Analyst / Service Lead.
• Ensure incidents, Service requests, Operational change requests, and enhancements are handled within the agreed targets.
• Ensure assigned tasks are completed within the targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements, etc).
• Collate data and provide inputs for reporting requirements.

Service Execution:

• Responsible for coordination with other support groups (such as infrastructure, product vendors, etc).
• Comply with the defined process during task execution (including problem management, KEDB management, etc).

Knowledge Management:

• Participate actively during Knowledge transition (KT sessions) and contribute.
• Contribute and participate proactively in knowledge-sharing sessions.
• Provide complete KT to support teams before any production release.
• Complete mandatory training for self as identified in the training plan for the project.

People Management:

• Act as a buddy for new hires, when assigned by the supervisor.

Contribution to Org Initiatives:

• Adhere to Organization policies and procedures.
• Participate in project and organization initiatives led by the Delivery leadership.
• Contribute new ideas and innovative approaches at work, including CSI themes.
• Provide data and related inputs for producing management information.

Business Development & Customer Relationship Management:

• Take ownership of tickets including any customer communication and handle queries/clarifications from the customer.

Training, development & rotations

Cognizant offers free training and learning programs as a benefit of their employment. Cognizant interactive learning practice has been providing end-to-end learning solutions for over a decade to a broad range of customers across the globe. Offered through industry-recognized solution frameworks, Cognizant’s learning services include:

• Managed-to-learn services.
• Learning content and technology consulting.
• Learning modernization.
• Learning technology transformation.
• Learning content development.
• Digital asset production.
• Learning technology selection and implementation.
• Learning analytics.
• Learning administration.
• Gamification.
• Mobile enablement.
• Learning technology support and maintenance.

Salary & benefits

The annual salary for the role can range from INR 1.9 to INR 3.0 LPA(Source: Ambition Box). Cognizant provides the following benefits.

• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Temporary Disability Insurance
• Prepaid Legal
• Long-term Disability Insurance
• Accidental Death & Dismemberment Insurance

Career progression

This company pays attention to employee needs. Its successes, size, and magnitude of operations allow it to provide numerous and effective career advancement opportunities to employees. Cognizant supports you in reaching your aspirational roles through a holistic learning journey. Its Digital Honours program allows you to move across/change career tracks within the company.

Cognizant does its best to accommodate employee preferences on work locations. It does not require service bonds from its employees.

Work-life balance

Cognizant is a great place to work during any stage of your career journey. Even then, it is best to join Cognizant early in your career and rise to higher roles in the company. Work days are usually from Monday to Friday. They have flexible work timings and work five days a week.

Culture & vibe

The company culture at Cognizant emphasizes skill sets, hard work, and continuous improvement. It embraces diversity and allows for the expression of your individualism while also enabling teamwork and collaboration. Six values form the bedrock of Cognizant’s culture.

A Women Empowerment program at Cognizant helps to ensure diversity in the management, senior leadership, and all other levels in the company.   

About You

To apply for this position you must have the following skills

Qualification:

• Science / Engineering Graduate

Must-Have Skills

• Webservices - SOAP
• Spring MVC
• Core Java

Good To Have Skills

• Spring Boot
• Microservices
• Apache CXF
• ANSI SQL
• XML
• JDBC
• Digital Strategy and Delivery

How to apply

To apply for this role, click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.