Process Executive - Data Hyderabad null

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.

Responsibilities

Stakeholder/Business Management

• They serve all client business divisions with the client-side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer tools, creating expanded ads with page redirects with customized animation and image galleries, etc
• Design/Develop Creative artifacts for Ads as per client-supplied brief and within brand and design guidelines.

For Voice processes Only

• Effectively communicate information on products/services and/or troubleshoot issues within the specified time frames agreed upon with the client, in a manner that is understandable by the end-user/ customer & educates the customer.
• Connect with the customer & provide the highest level of customer satisfaction.
• Update trackers, Create, categorize and prioritize tickets and update required applications & tools and keep SME and TL informed of new issues.
• Probe effectively & efficiently to understand customers' issues and report incidents and resolve all issues received on phone.
• Process Executives are expected to call back on time.
• Receive Inbound calls / make outbound calls to support customers on issues related to accounting management, CRM issues, customization, analytics, creating Dashboards, creating reports, features etc.
• Make outbound calls to follow up / confirm resolution.

Process Improvements and Adherence

• Meet process SLAs / metrics – productivity and quality targets within the established timelines.
• Ensure process guidelines are followed and met as documented.
• Stay updated with the process knowledge/changes and refer to knowledge updates/ repositories to effectively process transactions.
• Adhere to security practices set by the organization.

Qualification

• BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo.