Process Executive - Data Pune null

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.

Responsibility:

• Connect with the customer through various channels, including chat support.
• Create, verify and upload stock-keeping units into the ERP.
• Meet process SLA's / metrics productivity and quality targets within the established timelines.
• Ensure process guidelines are followed and met as documented.
• Adhere to security practices set by the organization.
• Coordinates with vendors assigned to resolve Events.
• Work on low-priority work orders received through reforms.
• Process predefined number of transactions as assigned and respond to data requests.
• Raise process-related issues/concerns on time with the process and team leads.
• Followups and reworks on all Stock keeping units once we get the necessary information.
• Process predefined number of transactions as assigned and respond to data requests.
• Raise process-related issues/concerns on time with the process and team leads.
• Ensure error-free documentation of incident tickets/work orders.
• Perform data cleansing and data enrichment activities of customer's catalog/ master database.
• Record data relating to production statistics, end user-related notes, etc as appropriate.
• Document & Track each transaction in the CRM/ Application as per the process guidelines.
• Ensure 100% Customer Satisfaction Score & FCR (First Call Resolution).

Qualification:

• BE/BTech/MCA

Employee Status: Full Time Employee

Shift: Day Job

Travel: No