Learning & Development Facilitator null

About Concentrix

Concentrix is a leading global provider of customer experience (CX) solutions and technology. The company aims to be the greatest customer engagement services company in the world, rich in diversity and talent. Concentrix provides services to clients in their key industry verticals: Technology & consumer electronics; retail, travel & e-commerce; banking, financial services & insurance, etc.

Your role

Job Description

• Internal stakeholders connect
• Learning penetration 
• Dashboard and reporting
• Driving learning strategy and initiatives
• Participating in Zonal Learning and PS initiatives
• Participating in Pan India Learning initiatives
• Branding and Communication
• Facilitation of Learning Programs
• Content Development

Your responsibilities

Key Responsibilities

• Facilitate full-day sessions across levels on a variety of strategic topics, both Face to face & Virtual
• Should achieve the set facilitation hours and desired feedback scores
• Conduct learning needs analysis, and recommend learning solutions
• Play a key role in the creation of new offerings across a variety of domains
• Work as part of a highly collaborative team, promoting teamwork and high-quality deliverables/ communication of learning programs
• Articulate the vision and value of the learning programs to internal audiences
• Active participation in Zonal and PAN India initiatives and projects
• Present data on the progress of the learning plans, investment summary, quality of programs, and business impact with respect to the assigned location/accounts
• Highlight Location nomination status to Zonal Learning Leaders to enable maximum participation at the location
• Organize planned reviews with the account leaders
• Best Practice sharing, process improvement, and standardized approach to deployment.
• Support in Communication and Branding of Segment programs and other learning initiatives
• Build valued relationships consistently, enabling ongoing and effective partnerships focused on achieving shared objectives for the learning team.
• Should have a good understanding of business challenges and business functionality from a BPM standpoint

Training & development

Concentrix’s unwavering dedication to continuous staff development, ability to move with velocity, and commitment to creating innovative development programs encourage staff to grow their careers and hone their skills. By providing such programs, like the Network of Women and the Black Professionals Network, Concentrix ensures a steady pool of promotable and diverse talent as well as helps to provide staff with the skills needed to grow and experience career success.

Employee Benefits

Concentrix provides the following benefits.

• Cafeteria
• Gymnasium
• Work From Home
• Health Insurance
• Free Transport
• Team Outings
• Soft Skill Training
• Job Training
• Education Assistance
• Free Food
• Child care
• International Relocation

Career progression

Concentrix’s deep investment in its staff and fanatical commitment to helping them grow has landed them Training magazine’s exclusive Training APEX Award. As part of the Concentrix family, you’ll find everything you love in a company and so much more! they offer thousands of learning and development opportunities, trips to tropical locations and can-you-believe-that celebrations, clear paths for career development, and even robust compensation packages.

Work-life balance

Concentrix has a good Inclusive work environment and provides the opportunity for all its employees, globally to work flexibly with work-from-home options if needed.

Culture & vibe

The majority of employees at Concentrix believe the environment at Concentrix is positive. Most Participants believe the pace of work at Concentrix is comfortably fast. They have good work-life balance for the most part and flex time. Overall, the employees at Concentrix are extremely happy. Concentrix is a passionate company powered by passionate people.

About you

Essential Skills:

• Facilitation and Presentation Skills
• Excellent written and verbal communication skills
• Should be proficient in PowerPoint/Excel and other MS Office tools
• Should have a flair for creative design and business writing

Desired Skills

• Broad understanding of concerns and issues faced by senior executives & leadership
• Ability to work independently, proactively, and operate effectively in ambiguity
• High on networking and collaboration skills
• Must have a solution mindset
• High level of ownership & Integrity
• Meticulous & Closure orientated
• Flexible and able to stretch in a 24/7 working environment
• Analytical Skills
• Willing to travel between various delivery centers at the location and across country

How to apply

To apply for this role, just click on the Apply button, which navigates to the career section where the application can be submitted easily.