Advisor, Transaction Processing null

About Concentrix

Concentrix is a leading global provider of customer experience (CX) solutions and technology. The company aims to be the greatest customer engagement services company in the world, rich in diversity and talent. Concentrix provides services to clients in their key industry verticals: Technology & consumer electronics; retail, travel & e-commerce; banking, financial services & insurance, etc.

Your role

The Advisor I, Transaction Processing position performs off-line tasks in direct support of production associates. This position does not interface with customers directly.

Essential Functions/Core Responsibilities: 

• Communicate effectively with individuals/teams in the program to ensure high-quality and timely resolution
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Utilize standard procedures when resolving customer issues or performing research
• Prepare complete and accurate work including appropriately notating accounts as required 
• Maintain basic knowledge of client products and/or service 
• Operate computer to key and/or verify information

Training & development

Concentrix’s unwavering dedication to continuous staff development, ability to move with velocity, and commitment to creating innovative development programs encourage staff to grow their careers and hone their skills. By providing such programs, like the Network of Women and the Black Professionals Network, Concentrix ensures a steady pool of promotable and diverse talent as well as helps to provide staff with the skills needed to grow and experience career success.

Salary & benefits

The annual salary for this role can range from INR 2.6 to 3.5 LPA (Source: AmbitionBox). Concentrix provides the following benefits.

• Cafeteria
• Gymnasium
• Work From Home
• Health Insurance
• Free Transport
• Team Outings
• Soft Skill Training
• Job Training
• Education Assistance
• Free Food
• Child care
• International Relocation

Career progression

Concentrix’s deep investment in its staff and fanatical commitment to helping them grow has landed them Training magazine’s exclusive Training APEX Award. As part of the Concentrix family, you’ll find everything you love in a company and so much more! they offer thousands of learning and development opportunities, trips to tropical locations and can-you-believe-that celebrations, clear paths for career development, and even robust compensation packages.

Work-life balance

Concentrix has a good Inclusive work environment and provides the opportunity for all its employees, globally to work flexibly with work-from-home options if needed.

Culture & vibe

The majority of employees at Concentrix believe the environment at Concentrix is positive. Most Participants believe the pace of work at Concentrix is comfortably fast. They have good work-life balance for the most part and flex time. Overall, the employees at Concentrix are extremely happy. Concentrix is a passionate company powered by passionate people.

About you

Candidate Profile :

• Basic computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbal
• Dependable with proficient attention to detail
• Tolerance for repetitive work in a fast-paced, high-production work environment
• Ability to work as a team member, as well as independently
• Able to rotate shifts, as needed
• Job requirements may vary by country and will not contravene any local laws

Supplemental Geographical Information:

India

• Ability to effectively communicate, both written and verbally
• Listen attentively to customer needs and concerns; demonstrate empathy
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Confirm customer understanding of the solution and provide additional customer education as needed
• Ability to learn including strong problem-solving skills
• Demonstrate strong probing and problem-solving skills
• Should be able to handle complex queries
• Should be able to resolve customer queries independently

How to apply

To apply for this role, just click on the Apply button, which navigates to the career section where the application can be submitted easily.