Manager Innovation - Gurugram null

Responsibilities 

• Co-innovate with our clients to outline transformation roadmaps. 
• Support delivery, account management, sales teams in problem-solving and driving business growth 
• Opportunity Identification by conducting detailed Process Discoveries &/ Customer Journey Mapping 
• Develop Innovative solutions which help in addressing the identified people, process, and technology opportunities. 
• Lead innovation-related discussions with the clients during pre-sales meetings, client orals, Due Diligence, site  visits, business review meetings, innovation councils and Consulting engagements 
• Work closely with project management, IT, and delivery teams to implement solutions as designed and monitor results/impact. 
• Create a culture of problem-solving by imparting training 
• Identify new technologies which can help us improve CNX &/ our client’s business processes
• Improve existing technology assets/offerings by contributing to refining product backlogs and by supporting POCs. 

Requirements 

• Comprehensive understanding of Business Process Service & CX business & associated channels 
• Strong expertise in industries/domains like Automotive; BFSI; Consumer Electronics; Energy and Public Sector; Healthcare Services; Insurance, Media & Communications; Retail & eCommerce; Technology; and Travel, Transportation & Tourism 
• Solution Building – Business Transformation Roadmaps 
• Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six  Sigma) 
• Strong understanding of AI-enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc) 
• Expertise in conducting Process Discoveries & write Process Design Documents 
• Lean Six Sigma BB / MBB Certification 
• Agile/ Scrum Certification 
• Experience in Organization Change Management 
• Experience in Agile Methodology 
• Experience in Customer Journey Mapping 
• Very good understanding of Design Thinking 
• Excellent verbal and written communication skills - English 
• Excellent Presentation and Use of case storyboarding  skills 
• Very strong internal and external stakeholder management 
• Strong PowerPoint and Excel skills 
• Ability to work with cross-functional teams 
• Ability to travel up to 25%