Senior Delivery Excellence Supervisor - Bangalore null

Responsibilities

• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements.
• Utilize your experience in using company-wide requirements definition and management systems and methodologies required.
• Successfully engage in multiple initiatives simultaneously
• Work independently with users to define concepts and under the direction of Black belts
• Drive data-driven decision making culture within the specific account or function.
• Strong analytical and business skills are required, including a thorough understanding of how to interpret business needs and translate them into intelligence and data analytics.
• Excellent verbal and written communication skills and the ability to interact professionally with the adverse group, executives, managers, and subject matter experts

Requirements

• Proven business analysis skills
• Excellent skills in Microsoft Skills and PowerPoint Presentation
• Working Knowledge on Tableau/Power BI, formulating dashboards, creating visualization
• Excellent attention to detail
• Excellent communication skills
• Knowledge of handling data through any Database - MS SQL, My SQL, PostgreSQL etc.
• Lean Six Sigma knowledge
• Familiarity in US markets and clients for Voice Inbound processes