Senior Global Analytic Data Miner - Gurugram null

Responsibilities

• Accountable for key performance indicators, primarily Customer Satisfaction and Project handling.
• Will be directly handling various phases of a typical analytics project such as, interacting with clients while working on the project, generating insights, implementing and presenting findings to clients.
• Quantitative and qualitative data analysis and identify performance improvement opportunities via MS pivot table, cross tab or other tools.
• Understand business/operational process, analyze process and come up with process improvements ideas. Deliver those ideas to the client within the time limit.
• Perform root cause analysis and input to improvement initiatives, identifies possible gaps that may be contributing to lower key metric results.
• Gather internal/external client requirements, analyze them and document them.
• To identify, recommend, and implement operational efficiencies to drive continuous improvement in the execution of the processes.
• Produce documentation of key insights, solution recommendations, and solution business case and action plan results for incorporation into internal or client review.

Requirements

• Demonstrated ability to understand and analyze NPS and CSAT trends & generate CX insights
• Must be competent in performing deep-dive analysis on Customer VOC and leverage the CX insights to boost NPS/CSAT metrics
• Ability to communicate the analysis results efficiently and effectively with client stakeholders
• Must be competent in MS Excel and have a solid background in all MS Office products.
• Excellent oral and written communication skills. Ability to effectively present information to internal and external associates
• Ability to work independently, determine priorities, meet critical deadlines and manage expectations. Customer Relationship Management.