Telecom Engineer null

About Concentrix

Concentrix is a leading global provider of customer experience (CX) solutions and technology. The company aims to be the greatest customer engagement services company in the world, rich in diversity and talent.

Concentrix provides services to clients in key industry verticals: technology & consumer electronics; retail, travel & e-commerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public sector.

Your role

• Provide 24x7 operational support of Voice Devices, capacity planning, and conduct infrastructure audits.
• Provide troubleshooting support to maintain all Voice systems and monitor them proactively to ensure that production downtime is minimized.
• Ensure an effective communication process is in place with all the stakeholders including vendors, servers, Network, and Operation support teams.
• Provide Level 2 support for unresolved and multi-geo impacting Sev1 issues
• Help in preparing RCA for Sev1 Incidents
• Solution Design for new Site Setup, ramp-ups, etc.
• Represent CNX in technical calls with customers for solutions or RCA discussion
• New product and technology evaluation.
• Provide troubleshooting support to maintain all Voice systems and monitor them proactively to ensure that production downtime is minimized
• Review RCA for Sev1&2 Incidents

Training & development

Concentrix’s unwavering dedication to continuous staff development, ability to move with velocity, and commitment to creating innovative development programs encourages staff to grow their careers and hone their skills. By providing such programs, like the Network of Women and the Black Professionals Network, Concentrix ensures a steady pool of promotable and diverse talent as well as helps to provide staff with the skills needed to grow and experience career success.

Salary & benefits

The average annual salary for the role of Telecom Engineer is around INR 4.0 to 5.0 LPA (source: Glass door).  Concentrix provides the following benefits.

• Cafeteria
• Gymnasium
• Work From Home
• Health Insurance
• Free Transport
• Team Outings
• Soft Skill Training
• Job Training
• Education Assistance
• Free Food
• Child care
• International Relocation

Work-life balance

Work-life balance is rated at a 2.6/5.0 scale, (Source: Ambition Box), It has a good Inclusive work environment and provides the opportunity for all its employees, globally to work flexibly with work-from-home options if needed.

Culture & vibe

The majority of employees at Concentrix believe the environment at Concentrix is positive. Most Participants believe the pace of work at Concentrix is comfortably fast. They have good work-life balance for the most part and flex time. Overall, the employees at Concentrix are extremely happy.

Concentrix is a passionate company powered by passionate people.

How to apply

To apply for this position, simply click the “Apply” button on this page. All applications at Concentrix must be submitted through their Careers page.

The hiring procedure generally varies according to the job.

• Aptitude Test (online).
• Group Discussion Round.
• Technical Interview.
• HR Interview.