Transformation Consultant - Bangalore null

Responsibilities 

• Co-innovate with our clients to outline transformation roadmaps.
• Support delivery, account management, sales teams in problem-solving and driving business growth
• Opportunity Identification by conducting detailed Process Discoveries &/ Customer Journey Mapping
• Develop Innovative solutions which help in addressing the identified people, process, and technology opportunities.
• Lead an innovation-related discussion with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils and Consulting engagements
• Work closely with project management, IT, and delivery teams to implement solutions as designed and monitor results/impact.
• Create a culture of problem-solving by imparting training
• Identify new technologies which can help us improve CNX &/ our client’s business processes
• Improve existing technology assets/offerings by contributing to refining product backlogs and by supporting POCs.

Requirements

• Comprehensive understanding of Business Process Service & CX business & associated channels
• Strong expertise in BFSI/ Insurance domains
• Solution Building – Business Transformation Roadmaps
• Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)
• Strong understanding of AI-enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
• Expertise in conducting Process Discoveries & write Process Design Documents
• Lean Six Sigma BB / MBB Certification
• Agile/ Scrum Certification
• Experience in Organization Change Management
• Experience in Agile Methodology
• Experience in Customer Journey Mapping
• Very good understanding of Design Thinking