People Services & Solution null

About Credit Suisse

Credit Suisse provides clients with a range of services for private banking, investment banking, and asset management. It has five specialized divisions-Swiss Universal Bank, International Wealth Management, Asia Pacific Wealth Management, Global Markets & Investment Banking, and Investment Bank Capital Markets. All of them work closely together to provide financial solutions to clients.

Your role

As a part of your role, your responsibility includes:

• They offer you the opportunity to optimally handle workforce administration, employee lifecycle, and exit administration.
• They also offer you the responsibility to take ownership of caller queries and provide active support to employees, managers, and People departments in personnel administration processes across the world.
• The role includes performing transactions by the procedures and regulations of the country, with the highest standards of time and quality under the contract with the customer.
• Providing answers, solutions, and recommendations for inquiries related to People processes/procedures by applying solutions provided by SMEs forms part of your primary duties.
• This role also requires you to build, update and maintain all People related data via the People System on time.
• The role also provides you with an ongoing opportunity to assist in identifying areas to improve communications, the efficiency of operations, and implementing changes.
• They also offer you the opportunity to collaborate with Operation Leads, Stakeholders, and Operation Managers to review requests trending and develop client service improvement projects (e.g., knowledge base content updates, training/education of end users, etc.).

Your future colleagues:

• You will be a crucial member of the People Services & Solutions Management Team, responsible for leading the People core process for all Credit Suisse employees.
• The team consists of 250 colleagues, and they are all passionate about HR topics and love to work collaboratively.
• They are actively working on process re-engineering with digital solutions for colleagues who are looking for changing environment with Agile and Lean approaches.
• They also have various career opportunities for their colleagues through the Rotation program which helps explore different HR processes and a robust growth and development strategy.

Training, development & rotations

Credit Suisse is deeply committed to your success. To reach your professional goals, the company provides you with industry-leading training, including instructor-led training, e-learning courses, web-based training, and online learning communities.

Salary & benefits

The annual salary for the role at this company can range from INR 4 Lakhs to INR 6 Lakhs. (Source: Glassdoor)

Benefits offered to its employees include;

• 20 Paid Holidays
• Life Insurance & Death In Service Benefit
• Private Medical Insurance
• Dental Insurance
• Discounted private medical insurance for family members
• Income Protection Scheme
• Pension Plan
• Flexible Working (Hours)
• Sabbaticals & Leave for Study

Work-life balance

When you join Credit Suisse, you are part of a team that works together to create one goal. They have a generous annual leave policy that gives you ample time away from work. Work days are usually from Monday to Friday with good flexible working hours.

Culture & vibe

Credit Suisse has a company culture that is not only innovative but also fun and friendly. It encourages its employees to be themselves at work by creating an environment that allows them to express their individuality while still upholding the organization's integrity. The company believes that diversity enhances its ability to attract top talent and improve productivity and efficiency through different perspectives shared among employees worldwide.

About you

Qualifications:

• You have 0-1 year of proven work experience.
• You have expert knowledge of MS Office Products.
• You have hands-on experience working on HR ERP like PeopleSoft/SAP/SkillSoft etc.
• You have solid attention to detail with a high level of accuracy.
• You have proven work experience in an environment that promotes continuous improvement and/or automation of processes.
• You Having a Green Belt/LEAN certification will be an added advantage.
• You have serviced multiple clients/processes in a fast-paced/3rd party BPO environment would be preferred.
• You have experience working with partners across regions and have proven to be able to work across cultures.
• You are comfortable improving process dashboards, finding opportunities for improvement using data, and driving improvement projects independently.
• You are reliable, patient, resilient, and service-oriented.
• You are committed to ongoing learning and implementing new knowledge into practice.
• You are flexible and able to learn new solutions and systems quickly.
• You are a self-starter, motivated for professional development.
• You are flexible working shifts.
• You are fluent in English. Knowledge of an additional language is good, as the individual may sometime be a backup to the EMEA team too.
• Dedication to fostering an inclusive culture and valuing diverse perspectives.

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.