Product Specialist null

Job Description

We’re designing the future of work by building world's best HR tech, driven by fierce focus on employee experience and customer success and continuous, iterative innovation. Founded in 2015, we now serve 1.5M+ employees in 650+ enterprises, and that includes massive conglomerates to unicorn startups, like Swiggy, Makemytrip, JSW, Vedanta, Mahindra, Kotak, plus leading global brands like Nivea, Starbucks, Sephora, AXA, Cigna, T-Systems, and Calvin Klein. We’re backed by marquee investors like TCV, Salesforce, Sequoia, Lightspeed Ventures, and others. But most importantly, we’re growing at a phenomenal pace, and that means exponential growth and learning opportunities for you, plus a band of passionate and fun people to work with in a place where your ideas take precedence over your designation.

Responsibilities

• Handling queries on our customer interaction center, Ask Darwin
• Support clients to resolve queries or bugs in a timely manner to ensure client satisfaction
• Gather feedback on product experience via targeted surveys
• Identify risks proactively, mitigate and escalate as deemed appropriate
• Share best practices with clients on how to achieve product success with Darwinbox
• Help drive product adoption and increase overall retention

Requirements

• B.Tech or equivalent degree
• 0-3 years of relevant experience
• Understanding/ Willingness to learn Technology systems. HRMS system understanding would be preferred
• Good Communication and Problem Solving Skills
• Good in Email, MS Excel, Word and Powerpoint
• Key behavioural traits: Agility, Analytical, Persistence and Ability to stretch