PeopleSoft Finance L1 Support null

About Dassault Systemes India

Dassault Systemes is the global leader in CAD, PLM software, 3D design, and 3D digital mock-up products. DELMIA, 3DEXCITE, SOLIDWORKS, SIMULIA, CATIA, and ENOVIA to name a few, are flagship, legacy Software Products used by Defence, Aviation, Automobile, Manufacturing, Retail & other various industries. 

SIMULIA, the Dassault Systèmes brand for Realistic Simulation, is the world's leading supplier of advanced multi-physics simulation software.

Your role

Provide personalized support to answer People's requests on DSX Finance to support 3DS business users

Delivers adequate answers to employee requests:

• Acts as the primary point of contact for all employees 
• Qualifies the request by domains & Priority
• Answers or advice on the resolution path
• Route request to L2 support when needed
• Ensures end-to-end request management (open, follow-up, closure)
• Operates according to support services engagement

Capitalizes knowledge:

• Creates articles that address the most frequently asked questions
• Ensures article lifecycle management (updates, archives)
• Apply article workflow validation 
• Manage the public knowledge base (accessible to all employees) and the professional KB (accessible to experts)

Monitors Support centre activities:

• Report Support Center activities and recommends improvement actions (monthly)
• Report L2 Pools activities  and recommend improvement actions (monthly)
• Measure and report Employee satisfaction  (monthly & weekly)
• Put in place improvement action plans with L2 pools to increase Support Center Efficiency

Develops Support Center activities:

• Extend support to new acquisitions and new countries
• Employee satisfaction oriented
• Problem solver minded

Training, development & rotations

At Dassault Systèmes, sharing knowledge and know-how is the main strength, and never stop learning throughout their careers. The 3DEXPERIENCE University application was created to allow people to learn, acquire and share knowledge and know-how so that they perform effectively in their job/teams and prepare for evolving workforce requirements.

Salary & benefits

The annual salary for this role can range from INR 5.0 Lakhs to INR 6.0 Lakhs (Source: Glassdoor). They provide the following benefits

• Soft skill training
• Remote working
• Cafeteria
• Team outings
• Job training
• Health insurance
• Paid leave
• Child care
• Travel assistance
• Education assistance
• Free food
• Gymnasium
• Free transportation.

Career progression

The company aspires to be a civilized meritocracy. One where “recruitment, training, promotion, assignment and, more generally, all work-related decisions are based on competencies, talent, achievements, and employee motivation, without any form of discrimination, harassment or bullying”.

Work-life balance

They have flexible work timings and this is a desk job. Work days are usually from Monday to Friday with flexible work timings. This role is considered flexible and will be a mix of working from the office and home depending on your preferences and the arrangements determined by your future manager.

Culture & vibe

Dassault Systèmes promises grads they will experience a “vibrant culture of inclusivity” and enjoy the sense of fulfilment that comes from providing “business and people with virtual universes to imagine sustainable innovations” while “nurturing social equilibrium and protecting the balance of the natural world”. The company puts on regular social events and encourages “friendships that cross continents”.

About you

The requirements for the role are as follows:

Professional skills:

• Apply company policies
• 3DS Finance Business processes
• Comply with legal regulations
• Gather feedback from employees
• Guarantee customer satisfaction
• Handle helpdesk problems
• Identify the company's goals
• Interview people
• Keep up to date on product knowledge
• Maintain data entry requirements
• Manage employees complaints
• Manage facilities services
• Measure customer feedback
• Present reports
• Process data
• Provide ICT support
• Support ICT system users

Soft skills:

• Active collaboration active learning
• Adaptability & Agility
• Decision Making

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.