Solidworks User Success null

Imagine New Horizons

We are seeking a resource having knowledge of CAD software to work with our R & D Operations Team. You will be reporting to the manager in Pune.

Do you enjoy a challenge?

Here a Dassault Systèmes, we empower people with a passion to change the world.

What your Job be

• Execute Tech support responsibilities: End to End ownership of tech support requests from opening until closure ensuring customer satisfaction via CRM system, Phone, and email
• Assist SOLIDWORKS resellers to troubleshoot and resolve issues
• Determine the source of the problem (Product based, installation, Access, Data specific) and suggest/perform bypass methodologies wherever applicable
• Timely delivery answers /solutions including validating all code corrections against customer scenarios
• Writing and reviewing knowledge articles and best practice documents

Skills Required

• Good understanding of SOLIDWORKS CAD
• Technical Support experience
• Good Communication Skills (Verbal as well as Written)
• Willingness to learn on the go

The Challenges ahead

• Work with the Development, Quality Assurance, and Product Definition groups to investigate and resolve problems.
• Mentor team members by sharing Technical expertise
• Coordinate the annual Technical training summit for all resellers in the APAC
• Help develop and implement web-based support initiatives including knowledge articles, technical and operational techniques, and documentation.

Key Success Factors

• Freshers can apply.
• Bachelor’s Degree in Mechanical/Production Engineering
• PDM/PLM knowledge – added advantage
• Good CAD & Geometry Knowledge
• Excellent analytical skills, methodical problem-solving skills, and troubleshooting skills
• Excellent communication skills (verbal and written) and the ability to interact with extended teams spread across the globe.
• Self-motivated and willing to learn new skills and technologies as needed
• Ability to meet objectives, goals, and deadlines with minimal supervision.