Technical Support Engineer null

About Dassault Systemes

Dassault Systèmes, the 3D experience Company, is a catalyst for human progress. DS provides businesses and people with collaborative virtual environments to imagine sustainable innovations.

Your role

The candidate with hands-on experience in any CAD software and preferably some exposure to PLM. We have a key mission to support our Customers globally, on the Dassault Systemes suite of PLM Products.

Role & responsibilities

• Assist Customers/Partners in troubleshooting and resolving issues involving the Dassault Systemes suite of PLM Products
• Respond immediately in case of Customer crises
• Work closely with customers and partners as the situation demands to resolve issues and ensure smooth deployment/production run
• Participate in customer calls on demand, demonstrating technical expertise and delivering enhanced value & satisfaction
• Create Knowledge capitalization content on key technical topics
• Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
• Able to troubleshoot and debug the issues by analyzing traces/logs and other third-party tools
• Ensure Knowledge capitalization content creation regularly and spread awareness about it at every possible need and opportunity
• Operate in Shifts (Morning/Afternoon) to support WW customers.

Training, & development 

At Dassault Systèmes, sharing knowledge and know-how is the main strength, and never stop learning throughout their careers. The Company allows people to learn, acquire, and share knowledge and know-how so that they perform effectively in their job/team and prepare for evolving workforce requirements.

Benefits

Listed below are some benefits:

• Soft skill training
• Remote working
• Cafeteria
• Team outings
• Job training
• Health insurance
• Paid leave
• Child care
• Travel assistance
• Education assistance
• Free food
• Gymnasium
• Free transportation.

Career progression

The company aspires to be a civilized meritocracy. One where “recruitment, training, promotion, assignment and, more generally, all work-related decisions are based on competencies, talent, achievements, and employee motivation, without any form of discrimination, harassment or bullying”.

Work-life balance

• They have flexible work timings and this is a desk job.
• Work days are usually from Monday to Friday with flexible work timings.
• This role is considered flexible and will be a mix of working from the office and home depending on your preferences and the arrangements determined by your future manager.

Culture & vibe

Dassault Systèmes promises grads they will experience a “vibrant culture of inclusivity” and enjoy the sense of fulfillment that comes from providing “business and people with virtual universes to imagine sustainable innovations” while “nurturing social equilibrium and protecting the balance of the natural world”. The company puts on regular social events and encourages “friendships that cross continents”.

About you

The requirements for the role are as follows:

• B.E., B.Tech from premier institutions with good academic track records 60% throughout in all academics with NO GAPS
• The candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
• 0-3 years of Industry Experience in any of DASSAULT System's products will be an added advantage.
• Exposure to PLM operations and concepts is an added advantage
• Good English communication skills, both written and verbal required
• Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
• Ability to work in a fast-paced dynamic environment

 How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.

Depending on the role you are applying for the recruitment process will be:

• English test/coding assessment/cognitive test
• Online application
• Recruiter interview
• Manager interview

Sources

The following sources were used in researching this page.

• 3ds.com/careers/jobs
• https://www.glassdoor.co.in/Salary/Dassault-Systemes-Technical-Support-Engineer-Salaries