User Success Engineer null

About Dassault Systemes

Dassault Systemes is the global leader in CAD, PLM software, 3D design, and 3D digital mock-up products. DELMIA, 3DEXCITE, SOLIDWORKS, SIMULIA, CATIA, and ENOVIA to name a few, are flagship, legacy Software Products used by Defense, Aviation, Automobile, Manufacturing, Retail & other various industries.

Your role

What will your job be?

• Assist Customers/Partners to troubleshoot and resolve issues involving the Dassault Systemes suite of PLM Products.
• Respond immediately in case of Customer Crises.
• Work closely with customers and partners as the situation demands to resolve issues and ensure smooth deployment/production run.
• Participate in customer calls on demand, demonstrating technical expertise and delivering enhanced value & satisfaction.
• Create Knowledge capitalization content on key technical topics.

The Challenges ahead:

• Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support.
• Able to troubleshoot and debug the issues by analyzing traces/logs and other third-party tools.
• Ensure Knowledge capitalization content creation regularly and spread awareness about it at every possible need and opportunity.

Training, development & rotations

At Dassault Systèmes, sharing knowledge and know-how is the main strength, and they never stop learning throughout their careers. The 3DEXPERIENCE University application was created to allow people to learn, acquire and share knowledge and know-how to perform effectively in their job/teams and prepare for evolving workforce requirements.

Salary & benefits

The annual salary for this role can range from INR 5 Lakhs to INR 7.5 Lakhs. (Source: AmbitionBox)

They provide the following benefits;

• Health insurance
• Soft skill training
• Remote working
• Job training
• Paid leave
• Child care
• Travel assistance
• Education assistance
• Free food
• Gymnasium
• Free transportation

Work-life balance

They say that their people are their number one asset and they want everyone to feel empowered to bring their whole selves to work every day. Their paid leave policy and other innovative initiatives allow employees to spend quality time with their families. Work days are usually from Monday to Friday with flexible work timings.

Culture & vibe

Dassault Systèmes promises grads they will experience a “vibrant culture of inclusivity” and enjoy the sense of fulfillment that comes from providing “business and people with virtual universes to imagine sustainable innovations” while “nurturing social equilibrium and protecting the balance of the natural world”. The company puts on regular social events and encourages “friendships that cross continents”.

About you

Your key success factors:

• B.E., B.Tech (Mechanical/Production) from premier institutions with good academic track records 60% throughout in all academics with NO GAPS.
• 0-3 years of Industry experience with any CAD software.
• Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software.
• Exposure to PLM operations and concepts is an added advantage.
• Good English communication skills, both written and verbal required.
• Must be able to help the Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities.
• Ability to work in a fast-paced dynamic environment.

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.