CRM Support Engineer Salesforce null

Local Unit & Position Description

We are looking for CRM Support Engineer for Salesforce to:

• Provide application and process support (2nd line)
• Create and update support documentation
• Monitor and support business units’ usage of applications
• Collaborate on support activities with all support hubs worldwide
• Participate in user acceptance testing
• Participate in problem and change management of application
• Contribute to enhancing the applications and users’ application knowledge
• Cooperate with software development partners

Position Qualifications

Successful candidates should have a good understanding of the IT technical aspects as well as an interest in the support of business processes. We are looking for a person with knowledge and preferably experience in several of the following areas:

• Salesforce
• Basic knowledge of Sales and Service Cloud
• Understanding of Salesforce Security model
• Understanding all aspects of configuration
• Understanding of Reports and Dashboards.
• Preferably Salesforce Certification
• Application Support 
• System Integrations
• Proficiency in English – spoken and written (the working language is English)

Successful candidates

• Have good communication skills
• Enjoy working in an international environment
• Have a systematic and analytical approach to tasks
• Are service-oriented, customer-focused, and have a proactive attitude
• Can work individually, and at the same time maintain a high team spirit
• Enjoy being part of a hectic work environment and embrace changes
• Enjoy new challenges and personal drive to achieve our objectives

Company & Business Area Description

DNV is an independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise, we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

The Global Shared Services (GSS) organization provides high quality, cost-effective services, and processes within Human Resources, Finance, and IT, based on requirements defined by the business areas and Group. GSS also develops central competence for distinct services, projects, and development and will support policy, procedures, and system implementation on a global, regional, and local level.

GSS is about bringing a team of true process experts together, going for professional service levels at industry standards, and offering centers of expertise for competence-based advisory. We are driven by people’s competence and motivation to help and support the business areas. As a member of the GSS community, you act in a professional, multi-cultural, competent, and service-oriented environment with good possibilities to enhance your competencies and expertise, and to build a strong network with colleagues around the world.

Equal Opportunity Statement

DNV is an Equal Opportunity Employer and considers employment qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!